Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nancy Gowdy

Watertown

Summary

Dynamic professional with diverse experience, excelling in effective communication, lesson planning, adaptive classroom management, and collaboration. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and interests.

Overview

14
14
years of professional experience

Work History

Homeschool Teacher

Self/My Children
Watertown
09.2020 - Current
  • Developed customized lesson plans tailored to individual student needs.
  • Facilitated engaging learning activities across various subjects.
  • Assessed student progress and adjusted instruction accordingly.
  • Organized educational materials and resources for effective teaching.
  • Coordinated field trips and extracurricular activities for experiential learning.
  • Implemented innovative teaching methods to enhance student engagement.

Technical Support Engineer

Oracle Service Cloud
Bozeman
08.2012 - 11.2016
  • Resolved customer inquiries through effective troubleshooting and product knowledge.
  • Documented technical issues and solutions in the internal knowledge base.
  • Maintained documentation of support processes to ensure consistency across the team.
  • Resolved complex technical problems through root cause analysis techniques.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.

Tier 2 Technical Support Specialist

Salesforce
Watertown
09.2011 - 08.2012
  • Provided advanced troubleshooting for customer inquiries on Salesforce products.
  • Managed escalated tickets, ensuring timely resolution for critical problems.
  • Mastered new products, developed advanced technical knowledge and applied new skills in fast-paced environment.
  • Resolved customer complaints in a timely manner.

Education

Associate of Arts - Liberal Arts And Humanities

Jefferson Community College
Watertown, NY
01-2005

History W/ Secondary Education

Montana State University
Bozeman, MT

Skills

  • Effective communication
  • Problem solving
  • Technical troubleshooting
  • Customer service
  • Team collaboration
  • Time management
  • Research skills
  • Lesson planning
  • Customer relationship management
  • Teamwork and collaboration
  • Training material development

Affiliations

  • Vegetable Gardening
  • Sheep Ranching
  • Horseback Riding/Horsemanship
  • Keeping Laying Hens
  • Scratch Cooking
  • Food Preservation
  • Sourdough Baking

Timeline

Homeschool Teacher

Self/My Children
09.2020 - Current

Technical Support Engineer

Oracle Service Cloud
08.2012 - 11.2016

Tier 2 Technical Support Specialist

Salesforce
09.2011 - 08.2012

Associate of Arts - Liberal Arts And Humanities

Jefferson Community College

History W/ Secondary Education

Montana State University

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