Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Gulbrandsen

Lake Mary,FL

Summary

Enthusiastic, hardworking job seeker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of product placement, display and customer appeal. Motivated to learn, grow and excel. Offers strong interpersonal and task prioritization skills. Works well independently or on a team.

Overview

18
18
years of professional experience

Work History

Part Time E-Commerce Sales Manager

Style Source
Lake Mary, FL
05.2019 - Current
  • Build relationships with customers and community to establish long-term business growth.
  • EBay Power Seller with over 150 5-star customer reviews.
  • Photograph, Display and Merchandise products creatively to show potential customers benefits and advantages and encourage purchases.
  • Resolve problems with customers to maintain relationships and increase return customer base.
  • Created and launched new online marketing strategies.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Packaged and shipped merchandise globally
  • Accomplish sales goals and boosted revenue through product knowledge and customer relationship management

Vacation Rental Property Manager

Paradise Found LLC
Lake Mary, FL
12.2011 - 02.2022
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bakery Manager

Upper Crust Desserts
Longwood, FL
09.2007 - 02.2012
  • Managed all baking operations professionally and handled all problems confidently.
  • Enhanced sales by promoting products and assisting with creative menu selections.
  • Developed unique events and special promotions to drive sales.
  • Hired and managed all kitchen staff.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Maintained and controlled inventory of baked goods.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Sold products by developing relationships with network of local business professionals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

Bachelor of Science - Business Administration, Marketing, Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer Service
  • Product and Service Promotion
  • Relationship Building
  • Decision Making
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Problem Solving
  • Detail-Oriented
  • Active Listening
  • Following Detailed Instructions
  • Display Set Up
  • Merchandising

Timeline

Part Time E-Commerce Sales Manager

Style Source
05.2019 - Current

Vacation Rental Property Manager

Paradise Found LLC
12.2011 - 02.2022

Bakery Manager

Upper Crust Desserts
09.2007 - 02.2012

Bachelor of Science - Business Administration, Marketing, Management

Southern New Hampshire University

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Nancy Gulbrandsen