Nancy Hagdon
Huntington Beach,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
23
23
years of professional experience
Work History
Driver
Lyft And Uber
Huntington Beach, CA
01.2024 - Current
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Handled customer inquiries professionally at pick-up/drop-off locations.
Sales and Service Technician
Enjoy/Asurion
03.2020 - Current
- Navigated through online programs to identify solutions and notate customer files.
- Offered feedback and recommendations to sales and engineering departments to improve products.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Communicated with customer, troubleshot and operated computer to discover and input information.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Input customer sales information into POS system to process orders.
- Utilized consultative sales approach to offer products to meet customer needs.
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained customer promotional logs for product advertising campaigns.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
Customer Service Representative
Hertz Corp, John W
01.2017 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
General Manager
Medicine Shoppe
San Clemente, CA
02.2001 - 09.2010
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
Education
Aviation Management And Operations
Vocational Education
San Juan Capo01.2015
Business Management
CROP
Costa Mesa, CA02.1991
Skills
- Sales Presentation
- Training Junior Team Members
- Client Needs Assessment
- Effective Customer Communication
- Customer Service and Assistance
- Technical Management
- Safety Standards
- Deal Closing
- Training Seminars
- Loyalty Programs
- Team Management
- Merchandise Selection
- Market Trend Analysis
- Contact Management Systems
- Hardware Inventories
- Vendor Management
- Client Satisfaction
- Merchandise Sales
- Store Merchandising
- Purchase Agreements
- Account Management
- Customer Needs Assessment
- Product Demonstration
- Inventory Management
- Account development
- Financial Reporting
- Revenue Generation
- Lead Generation
- Sales closing
Additional Information
Experience MS Word, Excel, PowerPoint,POS,BC. Installing and setting up Smart Tv with Att Tv.. Top Sales Associate and a plus Top Women Associate. Company profits in the millions from my knowledge and hard work.
Timeline
Driver
Lyft And Uber
01.2024 - Current
Sales and Service Technician
Enjoy/Asurion
03.2020 - Current
Customer Service Representative
Hertz Corp, John W
01.2017 - 03.2020
General Manager
Medicine Shoppe
02.2001 - 09.2010
Aviation Management And Operations
Vocational Education
Business Management
CROP
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