NANCY HANSEN
Boulder City,NV
Summary
Hospitality professional with over 20 years of experience in fast-paced environments, specializing in front-of-house leadership. Proven track record in team training and enhancing guest service, with a focus on driving operational excellence during successful restaurant openings.
Overview
2027
2027
years of professional experience
Work History
.
Sunrise Cafe`
Henderson, NV
2026 - Current
- Provided exceptional service to high volume of daily customers. Greeted customers, answered questions, and recommended specials to increase profits. Delivered food orders promptly and courteously.
.
Your Moms Italian Kitchen
Boulder City, NV
2025 - 2025
- Played a key role in opening a new restaurant, supporting staff training, recommending service processes, and assisting in team evaluations. Created side work charts and helped establish front-of-house systems to ensure smooth daily operations while delivering exceptional guest service.
.
Dick's Last Resort
2006 - 2024
- Delivered playful, high-energy service in a unique, sarcasm-driven dining environment. Balanced humor and hospitality to create memorable guest experiences while managing high-volume tables, upselling menu items, and maintaining fast, efficient service under pressure.
.
Harley Davidson Cafe
1997 - 2006
- Provided energetic, high-volume table service in a fast paced, themed restaurant on the Las Vegas Strip. Delivered memorable guest experiences for tourists and locals, upselling specialty menu items and merchandise while managing large sections with speed and accuracy.
Skills
- Staff Training & Development
- Customer Centered
- Point of Sale Systems
- Guest loyalty development
- Upselling & Sales Techniques
- High-Volume Service
Timeline
.
Sunrise Cafe`
2026 - Current
.
Your Moms Italian Kitchen
2025 - 2025
.
Dick's Last Resort
2006 - 2024
.
Harley Davidson Cafe
1997 - 2006