Nancy Hernandez

• Conduct allergy testing ordered by physician.
• Verify insurance benefits prior to starting immunotherapy and discuss cost with the patient.
• Formulate and mix vials for current allergy patients and administer scheduled injections.
• Notify the biller once the serum mixing is completed to bill the insurance.
• Communicate proper billing codes with the billing department for insurance claims.
• Schedule testing and injections for patients.
• Document progress of immunotherapy patients, convey and any concerns to the physician.
• Send prescriptions for necessary allergy supplies.
• Order allergen supplies for the allergy department.
• Keep Allergy test sets and ER kit up to date.
• Update patients chart with relevant medical data.
• Ensure a physician is on premises at all times during the operation of Allergy clinic.
• Ensure compliance with all provisions of the Allergy Policy Manual.
• Obtain Referrals for immunotherapy as required by patient's insurance company prior to the patients appointment.

Began in the company as Front desk Receptionist for 2 years then got transferred to the Allergy department.

• Greeted customers warmly and made them feel welcome.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Explained policies and procedures to visitors.
• Assisted in scheduling, rescheduling, and canceling appointments for patients.
• Worked collaboratively with other team members to meet departmental goals.
• Verified insurance information prior to appointment booking.
• Ensured compliance with HIPAA regulations when handling confidential information.
• Resolved customer complaints in a professional manner.
• Assisted with scheduling appointments for clients and visitors.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Verified identity documents for new customers before opening accounts in accordance with company policies.

• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
• Tracked referral request progress and resolved issues to maintain smooth processing.
• Gathered and verified insurance requirements to meet payer requirements.
• Created reports summarizing referral activity on a weekly basis for management review.
• Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Performed additional office duties, handling patient service inquiries and receiving payments.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.