Nancy Hernandez
Kissimmee,FL
Summary
I am a dedicated and experienced professional with over 20 years of progressive experience in public works, utilities management, and project coordination, seeking the position of Public Works Operations Manager to leverage my expertise in enhancing operational efficiency and infrastructure development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Utilities Support Manager
City of Lake Wales
Lake Wales, FL
01.2018 - Current
- Managed FDOT permit acquisition for internal projects.
- Secured FDOH permits for internal projects
- Oversee project coordination and Utility Work Schedule (UWS) from start to finish for FDOT FPID assignments
- Oversee project coordination for Polk County drainage and roadway projects. This includes project coordination throughout the process, starting with the RGBs and continuing until the final completion of construction, including the initiation of the Utility Work Schedule (UWS)
- Handled yearly compliance reporting for Polk County's MS4 permit
- Oversaw contracts for utilities service, including laboratory services and continual engineering
- Staff management
- Budget (Administration and Stormwater)
- Capital Project management
- Stormwater inspections
- Serve as liaison in Polk County
- Facilitated water conservation initiatives to optimize resource utilization.
- Civic Plus webpage manager (Utilities)
- Developed agendas tailored to project requirements
- Preparing bid documents
- Preparing ordinances
- Program administrator for Sensus Analytics, IWORQ, Smartsheets, Harmony, Sunshine Onecall Locate system, and LocalGov
- Establish employee accounts for the agencies in the bullet above and schedule training programs for new hires
- Outside agency coordination and permitting: FDEP, FDEP, FDOT, EPA, Polk County, Railroad, SWFWMD, Florida Fish and Wildlife, FDOT Onestop permitting
- Handled tasks related to grant administration and state revolving loans, to include SRF and 319 funding.
- Secured quotes from vendors for stormwater repair projects.
- Oversaw lake clean-up projects, including permitting
- Resolved escalated customer complaints in a timely manner.
- Evaluated employee performance against established objectives and standards.
- Recruited, hired, trained, coached, evaluated, motivated, and disciplined personnel as needed.
Utility Permit Coordinator (site Development)
City of Lake Wales
Lake Wales, FL
11.2007 - Current
- Schedule plan reviews
- Distribute plans for review prior to the meeting
- Draft plan review comments during the meeting
- Verify required permits (SWFWMD, DOH, DEP, FDOT, County, NPDES), update tracker spreadsheet
- Coordinate comments with project engineer via email / CC Planning
- Coordinate and facilitate final walk-thru
- Write closeout letter – letter of maintenance for subdivisions
- Utility request for information (RFI)
- Issue ROW permits and add to tracker spreadsheet
- Maintain bog log tracker spreadsheet
- Tracks amount of water reserved for usage by a new develop and update permit status on capacity tracker; added, cleared, expired
- Enter locate tickets Sunshine Onecall
- Ensured timely allocation of locate tickets in the absence of the designated locator.
- Ensured comprehensive communication with local utility providers.
- Handled correspondence regarding Utility companies' work notifications in City boundaries.
- Created IWORQ orders during new development plan reviews.
- Manage water and sewer pipe tracker spreadsheet (footage)
- Ensured meticulous management of all project development files.
- Conducted research on various topics relating to permitting processes as needed.
- Tracked expiration dates for existing permits and communicated need for renewal prior to expiration date.
- Collaborated with departmental staff members on projects related to permitting processes.
- Advised project teams on all relevant aspects of the application process including timelines, costs, materials.
- Attended meetings with government officials regarding proposed projects requiring special permits or exemptions.
- Recorded vital and fiscal records and accounts.
- Issued public notification of official meeting and activities.
Water Meter Reader
City of Lake Wales
Lake Wales, FL
01.2003 - Current
- Investigated complaints of excessive water usage for potential leaks.
- Reported any observed problems or maintenance needs to supervisor.
- Provided excellent customer service when interacting with customers.
- Maintained accurate records of meter readings and customer information.
- Assisted in the installation and replacement of new water meters as needed.
- Analyzed data collected during daily routes to ensure accuracy of readings.
- Performed routine maintenance on equipment used during job duties.
- Investigated reports of tampering or theft of public utilities by private individuals.
- Assisted in training newly hired personnel in proper procedures for reading meters.
- Checked meters for issues and reported findings to customers and supervisors daily.
- Examined meters for inaccuracies based past information and kept detailed track of information.
- Participated in departmental safety meetings and attended awareness training offered to employees.
- Used equipment, techniques and tools for task completion.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Recorded readings from water meters to determine customer usage.
- Connect and termination work orders
- Non-payment disconnection
- Converted manual meters to the first touch read system
- Ensure accurate collection of meter data and took care to ensure inaccurate information was corrected
Education
Associates in Supervisor and Business Management -
Polk State College
Winter Haven, FL12-2018
Skills
- Proficient in Microsoft Office Applications
- Intermediate Smartsheets User
- Intermediate AutoCAD Skills
- Intermediate ArcGIS User
- Proficient Photoshop skills
- Proficient ADG skills
- Intermediate DocuSign User
- Expertise in navigating regulatory website: SWFWMD, FDEP, Oculus, and permitting portal, WaterAtlas, Clerk of Courts, Property Appraisers Office—proficient
- Technical support understanding
- Customer service expertise
- Documentation skills
- Policy administration
Certification
- Level 1 Stormwater certificate
- Level 2 Stormwater certificate
- FDEP Stormwater Inspector license
- Level 1-3 ArcGIS mapping certificates
- Property Appraiser certificate – reading legal descriptions
- AutoCad proficiency - intermediate
Projects
Ground Storage Tank at High School, FPID Hwy 27 & Hwy 60 Interchange Project, Phase 2 and 3 of the C Street Lift Station #16 Upgrade, Northwest Watermain Project, Watermain Project Phase 2 & 3, Septic to Sewer and Buckmoore Forcemain Extension
Accomplishments
- Leadership Lake Wales Class of 25
Affiliations
- Leverage advanced Photoshop skills to create engaging presentations, brochures, and flyers for Public Works Week and other events.
- Actively contribute to event promotion and engagement through creative design work.
References
References available upon request.
Timeline
Utilities Support Manager
City of Lake Wales
01.2018 - Current
Utility Permit Coordinator (site Development)
City of Lake Wales
11.2007 - Current
Water Meter Reader
City of Lake Wales
01.2003 - Current
Associates in Supervisor and Business Management -
Polk State College
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