Nancy Herrera
Drummonds,TN
Summary
Seeking a challenging role to further develop skills and knowledge, while contributing to overall company success. Equipped with skills to excel and make a significant impact, enthusiastic and dedicated candidate ready for advancement.
Overview
9
9
years of professional experience
Work History
Bilingual Case Manager
Pair Team
12.2024 - Current
- Effectively manage an active caseload of 80+ patients using evidence-based practices to foster engagement and support patients in achieving personalized health and wellness goals.
- Conduct regular telephonic and SMS outreach to ensure timely follow-up, reinforce care plans, and maintain patient engagement.
- Collaborate with team members to ensure timely reminders to lead care managers regarding their scheduled in-person encounters, promoting effective communication and adherence to care protocols.
- Facilitate training sessions for new hires, ensuring effective comprehension and application of key materials to support their onboarding and success.
- Support interdisciplinary team members—including behavioral health care managers, nurse practitioners, and Community Engagement Specialists—by performing delegated care coordination tasks.
- Participate in interdisciplinary case reviews and consult with clinical staff before taking action on complex care issues, ensuring collaborative decision-making.
- Consistently achieve and exceed monthly encounter targets, maintaining a 95%+ compliance rate with regulatory and health plan requirements.
- Identify and address barriers to care, ensuring patient retention and continuous engagement with the Enhanced Care Management (ECM) program.
- Facilitate access to community resources by coordinating referrals, scheduling appointments, and ensuring timely follow-up with patients.
- Participate in weekly meetings to enhance skills, contribute insights, and collaborate with team members for continuous improvement and shared learning.
- Provide guidance, support, and encouragement to mentees in their professional or personal development journey.
- Foster a trusting and respectful mentoring relationship through active listening, empathy, and consistent communication.
- Share knowledge, skills, and experiences to help mentees navigate challenges and achieve their goals.
- Offer constructive feedback to help mentees improve performance, build confidence, and develop new competencies.
- Monitor mentee progress and adjust mentoring strategies to best meet their evolving needs.
Coordinator
Gilroy Unified School District, School Linked Services
Gilroy, Ca
08.2019 - 08.2022
- Effectively served as the liaison between the school district, community partners & outside agencies to identify, promote & coordinate available services as well as monitor participation of school programs.
- Effectively managed over 500 referrals per academic school year across 4 high schools and funneled appropriately to designated agencies.
- Successfully linked students to all services, including mental health & behavioral services, transportation, food resources, community service opportunities and housing.
- Coordinated workshops, activities & film screenings regarding mental health to bring awareness to students, families & faculty.
- Attended & participated in monthly meetings with stakeholders to discuss programs that could support students with behavioral & mental issues.
- Successfully coordinated family engagement events for families, students and community members.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed and supported data collection infrastructure to assist with data driven decision making and determination of program effectiveness.
Substitute Teacher
Hollister School District
Hollister, Ca
11.2018 - 06.2019
- Effectively managed the classroom to encourage student participation, minimize distractions and maintain a positive learning environment.
Career Technician
San Jose School District
San Jose, Ca
08.2017 - 06.2018
- Provided high school students and parents with supplemental guidance regarding post-secondary options, vocational programs, community colleges and 4-year universities and other options, including internships and employment opportunities
- Coordinated scheduling and attendance of college and career presentations and special events including, college and career fairs, and parent nights.
Education
Bachelor of Arts - Psychology, Minor in Sociology And Anthropology
University of California
Merced, Ca05.2013
Skills
- Excellent communication skills
- Strong focus on accuracy
- Detail-oriented organization
- Thrive in high-pressure environments
- Proactive self-starter
- Consistent work performance
- Proficient in task management
- Problem-solving skills
- Optimistic mindset
Languages
Spanish
English
Timeline
Bilingual Case Manager
Pair Team
12.2024 - Current
Coordinator
Gilroy Unified School District, School Linked Services
08.2019 - 08.2022
Substitute Teacher
Hollister School District
11.2018 - 06.2019
Career Technician
San Jose School District
08.2017 - 06.2018
Bachelor of Arts - Psychology, Minor in Sociology And Anthropology
University of California
The Heart Award - Act Beyond Yourself
Pair Team September 2025