Nancy Hilliard

Case Manager for 30 veterans, coordinating care with other team members including MD, NP, Pharm. D, Dietician, Psychologist, Kinesiotherapist and Social Worker. Many veterans were also under hospice or home health services.

• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols. Also enjoyed working with pharmacy students and medical residents, teaching them about home care of veterans.

Case Manager for Dr. Mohammad Khan working with 1600 veterans, supervising LPN and working closely with other specialties including Pharm. D and Social Work.

• Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.

Worked in several different departments including Cardiac Procedures, Outpatient Recovery and Cardiac Step-Down Unit. Provided skilled, timely and level-headed emergency response to critically-ill patients,

• Instructed patients and family how to manage illness by explaining post-treatment home care needs, diet, nutrition and exercise programs and self-administration of medication and rehabilitation.

Staff RN Cardiac Step-Down Unit

• Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.

Case Manager for Dr. Neil Agruss, Cardiologist and Cardiac Interventionist.

• Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.

Staff RN, Medical Telemetry and Cardiac Intervention. Member of first team of RN's trained for "balloon angioplasty".

• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.

Staff RN Cardiac and Vascular surgery step-down units.

• Prepared patients for surgery; received patients from ICU and readied them for discharge home.