Nancy jackson
Summary
Dynamic Food and Nutrition Assistant with a proven track record at the Department of Veterans Affairs, excelling in meal preparation and customer service. Adept at implementing food safety protocols and maintaining kitchen organization, I effectively contributed to patient satisfaction and dietary compliance, ensuring high-quality nutrition tailored to individual needs.
Overview
25
25
years of professional experience
Work History
Food and Nutrition Assistant
Department of Veterans Affairs
Huntington, WV
02.2024 - Current
- Reviewed patient records to determine appropriate meal plans based on diet orders from healthcare staff.
- Prepared meals for patients according to their individualized nutrition plans and dietary restrictions.
- Provided customer service support by responding promptly to inquiries or complaints.
- Coordinated food production activities in kitchen areas to ensure timely delivery of meals.
- Organized pantries for efficient stocking and retrieval of items.
- Ensured accurate portion control when serving meals to patients or customers.
- Adhered to state regulations governing food handling, storage, sanitation, and safety practices.
- Maintained sanitary conditions in kitchen area by following established safety procedures.
- Cleaned work surfaces, equipment, utensils, dishes, pots and pans after each use.
- Assisted in the development of menus that met nutritional requirements of patients with special diets.
Rca
United States Post Office
Huntington , WV
11.2019 - 02.2024
- Operated equipment and machinery according to safety guidelines.
- Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
- Reported any suspicious activity observed during route delivery to supervisor immediately.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Sorted incoming mail into designated categories for further processing or distribution.
- Processed paperwork associated with returned packages such as tracking numbers and return labels.
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Verified accuracy of postage amounts affixed on letters and parcels before delivering them.
- Conducted periodic inspections of vehicle tires, brakes, lights and other components for optimal performance.
- Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
- Collected outgoing mail from post office boxes or from customers at their residences or places of business.
- Obtained signatures for registered, certified, and insured mail.
- Sold stamps and money orders to mail customers along daily route.
Mental Health Technician
River Park Hospital
Huntington, WV
01.2000 - 01.2020
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Encouraged positive behaviors through rewards systems when appropriate.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Developed positive relationships with patients while maintaining professional boundaries.
- Supervised visitors entering the facility according to established security protocols.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Facilitated group therapy sessions, providing a supportive environment for patient interaction.
Dietary Aide
River Park Hospital
Huntington, WV
11.2000 - 01.2003
- Ensured that all food was prepared according to established health standards.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Set up trays for patients upon request.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Operated kitchen equipment safely and efficiently.
- Provided assistance with meal setup, serving, and clean up as needed.
- Prepared and served meals according to dietary guidelines.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Assisted with preparation of snacks and other light meals.
- Cleaned and sanitized kitchen equipment and surfaces.
- Followed dietary procedures in accordance with established policies.
Education
High School Diploma -
Vinson High
Huntington, WV05-1997
Undecided
Marshall University
Huntington, WVSkills
- Meal preparation
- Food safety
- Portion control
- Kitchen organization
- Customer service
- Inventory management
- Problem solving
- Time management
- Sanitation procedures
Accomplishments
- Recognized for being the rising star on numerous occasions
References
References available upon request.
Timeline
Food and Nutrition Assistant
Department of Veterans Affairs
02.2024 - Current
Rca
United States Post Office
11.2019 - 02.2024
Dietary Aide
River Park Hospital
11.2000 - 01.2003
Mental Health Technician
River Park Hospital
01.2000 - 01.2020
High School Diploma -
Vinson High
Undecided
Marshall University