Hi, I’m
NANCY JACKSON
Houston,TX
Summary
Friendly Worker with experience. working with people of diverse. backgrounds. Fast learner with competencies in interpersonal communication, conflict . resolution, and cash handling. Skilled at employing tried-and-true conflict de-escalation techniques to keep customers happy. Dependable worker with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
4
years of professional experience
Work History
Little CaesarsHouston, TX
Crew Member
01.2022 - 08.2023
Job overview
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Interacted pleasantly with guests to deliver quality customer service.
- Wiped down tables and equipment, swept and refilled stock.
Morrison HealthcareHouston, TX
Patient Dinning Rep
09.2022 - 03.2023
Job overview
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
Sprouts farmers marketHouston, Texas
CASHIER
10.2020 - 08.2022
Job overview
- Collected payment for customer purchases
- Assisted customers with locating items, answering questions and providing direction and service
- Greeted all customers and provided prompt and friendly service
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
TGI FridaysHouston, TX
Server
05.2021 - 01.2022
Job overview
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
CREW, Baskin RobbinsHouston, Texas
Crew Worker
03.2019 - 01.2020
Job overview
- Resolved customer complaints, striving to have happy customer every time
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at the proper temperatures
- Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies
- Followed recipes to prepare food according to company guidelines and in compliance with safe food handling procedures.
Education
Worthing high school
HIGH SCHOOL DIPLOMA
05.2020
University Overview
GPA: 3.1, Member, student government, choir and football and basketball trainer
Volunteer, Houston food bank and Roses
Secretary, Student Government.
Houston Community CollegeHouston, TX
Associate of Science
Skills
- Customer service excellence
- Cash handling
- POS systems
- Handled hard and tough
- Situations
- Relationship building
- Motivation
- Customer Service
- Inventory Counts
- Time Management and Prioritization
Timeline
Patient Dinning Rep
Morrison Healthcare
09.2022 - 03.2023
Crew Member
Little Caesars
01.2022 - 08.2023
Server
TGI Fridays
05.2021 - 01.2022
CASHIER
Sprouts farmers market
10.2020 - 08.2022
Crew Worker
CREW, Baskin Robbins
03.2019 - 01.2020
Worthing high school
HIGH SCHOOL DIPLOMA
Houston Community College
Associate of Science
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