Nancy Jacobo
San Marcos,,TX
Summary
Results-driven retail operations leader with extensive experience enhancing team performance, inventory management, and operational efficiency in high-volume environments. Skilled in coaching associates, optimizing workflows, and achieving KPIs while delivering outstanding customer service. Committed to fostering collaboration and driving process improvements.
Overview
3
3
years of professional experience
Work History
Stock Supervisor
Michael Kors Outlet
San Marcos, Tx
10.2025 - Current
- Strengthened inventory controls through cycle counts, receiving verification, and stockroom organization, which contributed to reduced inventory discrepancies and shrink.
- Lead daily back-of-house operations, ensuring efficient shipment processing, inventory accuracy, replenishment, and product availability to support sales performance.
- Support store KPI performance by maintaining sales floor readiness, inventory accuracy, and operational consistency.
- Coached and trained associates on inventory processes, customer service expectations, merchandising standards, and operational procedures to enhance team effectiveness.
- Identify coaching opportunities and provide real-time feedback to improve associate performance and operational efficiency.
- Execute floor sets, merchandising updates, and product placement strategies that improve product visibility and customer shopping experience.
- Collaborate with store leadership to prioritize business initiatives, staffing needs, and daily operational execution.
Part-Time Sales Associate
Michael Kors Outlet
San Marcos, Tx
12.2024 - 10.2025
- Supported clienteling initiatives and bulk sales opportunities to strengthen customer relationships and increase revenue.
- Executed visual merchandising to enhance presentation of new collections and attract customer interest.
- Maintained merchandising standards and store presentation during promotional events and seasonal floor changes.
- Managed receiving, replenishment, and inventory organization to ensure optimal product availability and support sales.
Sales & Marketing Intern
Ford Of Boerne
Boerne, Tx
05.2024 - 07.2024
- Facilitated customer outreach, lead follow-up, and relationship management to drive dealership sales initiatives.
- Partnered with sales representatives to improve customer buying experience.
- Aided in development of marketing campaigns, promotional events, and sales materials.
- Gained experience with customer lifecycle management, business development, and sales operations.
Keyholder
Perfumes 4U
San Marcos, Tx
10.2023 - 05.2024
- Supervised daily store operations, ensuring efficient shipment receiving, accurate inventory processing, and effective merchandising execution.
- Executed opening and closing procedures while ensuring operational compliance and security.
- Maintained inventory accuracy and store presentation to support sales performance.
- Assisted management with operational planning, stock replenishment, and customer service initiatives to enhance overall store performance.
- Trained new associates on operational procedures, customer service, and sales expectations.
Education
Bachelor of Arts - International Business
Texas State University
San Marcos, TX12-2024
Skills
- Team Leadership
- Inventory Management
- Inventory Control
- Inventory Accuracy
- Logistics & Product Flow
- Operational Excellence
- Loss Prevention
- Merchandising
- Visual Merchandising
- KPI Performance
- Process Improvement
- Cross-Functional Collaboration
- Training & Development
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Stock Supervisor
Michael Kors Outlet
10.2025 - Current
Part-Time Sales Associate
Michael Kors Outlet
12.2024 - 10.2025
Sales & Marketing Intern
Ford Of Boerne
05.2024 - 07.2024
Keyholder
Perfumes 4U
10.2023 - 05.2024
Bachelor of Arts - International Business
Texas State University