Nancy Kappas
Columbus,OH
Summary
Proven leader in the healthcare and sales sectors, with a track record of enhancing client satisfaction and expanding account portfolios at companies like IKON Office Solutions. Expert in medical billing software and adept at multitasking, I have significantly reduced claim denials and boosted sales revenue by over 20% through strategic planning and relationship building.
Overview
2010
2010
years of professional experience
Work History
Certified Medical Billing
Owner Operator Independent
- Identified errors in coding or documentation, rectifying issues before submission to minimize claim denials or delays in payment.
- Contributed to a higher level of patient satisfaction by promptly addressing billing inquiries and resolving disputes.
- Performed regular audits on completed billings to identify areas requiring additional attention or improvement measures.
- Aided management in budgeting efforts through regular analysis of financial reports related to medical billing activities.
National Account Manager
IKON Office Solutions
01.2005 - 01.2010
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
- Expanded national account portfolio through strategic prospecting and effective sales presentations.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
Sales Manager
Eastman Kodak Company
01.1998 - 01.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
Bachelor - Business Administration And Management
University of Wisconsin, Madison
Madison, WI05.1978
Skills
- Medical billing software proficiency
- Multitasking
- Claims processing proficiency
- HIPAA compliance
Timeline
National Account Manager
IKON Office Solutions
01.2005 - 01.2010
Sales Manager
Eastman Kodak Company
01.1998 - 01.2008
Certified Medical Billing
Owner Operator Independent
Bachelor - Business Administration And Management
University of Wisconsin, Madison