Nancy Knowles
WAXHAW,NC
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Work autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
1
1
Certification
2
2
years of post-secondary education
6
6
years of professional experience
Work History
PRN Janitor
Interior couture of the Carolinas
WAXHAW, NC
09.2021 - Current
- Cleaned and maintained interior spaces to ensure a welcoming environment.
- Operated cleaning equipment safely and efficiently for various surfaces.
- Disposed of waste and recyclables in compliance with local regulations.
Sales Clerk
Burney’s Bakery
WAXHAW, NC
09.2021 - 04.2024
- Engaged with customers to assess needs and recommend tailored solutions, enhancing customer satisfaction.
- Operated cashier equipment efficiently, ensuring smooth transaction processes.
- Handled phone inquiries regarding online orders, ensuring prompt and accurate information delivery.
Receptionist
White oak nursing home
WAXHAW, NC
01.2021 - 07.2021
- Greeted residents and visitors warmly, creating a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments for residents, coordinating with nursing staff.
Education
Associate Degree in Medical Administration - Medical Administration
ECPI University
Virginia Beach, VA 08.2014 - 06.2016
Skills
- Cleaning procedures
- Waste management
- Safety compliance
- Inventory tracking
- Customer engagement
- Transaction processing
- Scheduling appointments
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Adaptability in tasks
- Conflict resolution
- Effective communication
- Bathroom sanitation
- Spot cleaning
- Mopping techniques
- Customer service orientation
- Chemical handling
- Vacuum operation
- Spill cleanup procedures
- Sanitization techniques
- Work orders
- Cleaning and sanitizing
- Gardening products
- Minor repairs
- Reliability and punctuality
- Responsible and dependable
- Client communication
- Timely paperwork completion
- Multi-line phones
- Appointment scheduling
- Customer inquiry handling
- Cash register operations
- Data entry
- Customer service
- Sales support
- Order processing
- Inventory management
- Effective communication
- Greeting and seating clients
- Service-oriented mindset
- Document management
- Business administration
- Multi-line telephone systems
- Document control
- Strategic planning
- Data entry
- Relay hearing-impaired calls
- Expense reporting
- Documentation and reporting
- Calendar management
- Organization skills
- Mail distribution
- Multitasking and prioritization
- Transcription and dictation
- Office supply inventory control
- Front desk operations
- Information protection
- Project coordination
- Office equipment operations
- Mail handling
- Positive and professional
- Calm demeanor
- Bookkeeping
- Office administration
- Spreadsheet tracking
- Schedule management
- Supply management
- Call redirection
- Verbal and written communication
- Customer/Client relations
- Telephone skills
- Recordkeeping
- Reception desk management
Certification
- Real estate license
References
References available upon request.
Timeline
PRN Janitor
Interior couture of the Carolinas
09.2021 - Current
Sales Clerk
Burney’s Bakery
09.2021 - 04.2024
Receptionist
White oak nursing home
01.2021 - 07.2021
Associate Degree in Medical Administration - Medical Administration
ECPI University
08.2014 - 06.2016