Nancy Koech
Summary
Dedicated and self-driven professional. Versatile, multi-faceted and adaptable individual who always gives her best in all assignments.
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Also, an empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents.
Overview
3
3
years of professional experience
Work History
Care Partner
Bellevue village at Neese Road assisted living
09.2024 - Current
- Resident care: Help patients with daily tasks like bathing, dressing, and using the restroom
- Vital signs: Take and record a Resident vital signs, such as blood pressure, temperature, and pulse
- Emotional support: Provide companionship and emotional support to Resident
- Communication: Help patients communicate with healthcare teams and their families
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Served as an advocate for residents rights, upholding ethical standards in all aspects of care provision.
PCA/Caregiver
Amenity Nursing Care and Companion Services
08.2024 - Current
- Provided direct clients care and assistance with activities of daily living as a PCA CNA
- Assisted clients with bathing, grooming, dressing, and toileting needs in a compassionate and respectful manner
- Monitored vital signs such as blood pressure, pulse rate, and temperature to ensure the well-being of clients
- Assisted in transferring patients from beds to wheelchairs or other mobility aids safely and efficiently
- Maintained a clean and organized environment for clients by regularly cleaning rooms, changing linens, and sanitizing equipment
- Effectively cleaning their living spaces in a timely manner
Health Records Technician
Nandi county
10.2022 - 04.2024
- Facilitating billing and processing of insurance claims
- Kept abreast of changes in industry regulations regarding privacy legislation and updated company policies accordingly.
- Maintaining security measures to protect patients medical records and ensure safety
- Assisted with typing, data entry, and answering incoming calls as required.
- Recording of patient information electronically and inputting EHRs for storage and reporting
- Provided excellent customer care by responding to inquiries and requests for information.
- Participated in disaster management training
- Updated records with new information.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Contacted document requestors and obtained additional information required to process document requests.'
- Maintained department document tracking database to follow documents' migration through processing sequence.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Identified new methods to optimize medical records management.
- Developed and implemented new filing system for medical records to improve efficiency.
- Followed established policies and procedures to maintain compliance with regulations.
Information and Library Science Intern
Kenya National Archives
09.2021 - 12.2021
- Reception of new materials from various government agencies for archiving and storage
- Cataloguing and indexing of new documents, subsequent database creation and conversion into digital records
- Drafting performance reports and clients satisfaction survey for the months of October and December2021
- Documented participant contact information and other relevant data to optimize care and retention.
- Attended relevant industry conferences and seminars, expanding knowledge base and staying up-to-date on the latest scientific advancements.
- Collaborated with fellow interns and researchers, fostering a positive work environment and facilitating effective teamwork on various projects.
- Streamlined data entry processes through careful organization skills which reduced errors when entering information into databases.
Education
Bachelor of Science - Library And Information Science
Chuka University
Chuka, Kenya04.2022
Certificate - Computer Applications Packages
Tronicest Technology Computer Training
03.2018
High school diploma - undefined
Our lady of victory Girls
11.2017
Skills
- Customer service
- Active listening
- Time management
- Attention to detail
- Assistive technology use
- First aid and CPR
- Mobility support
- Records management
- Electronic filing systems
- Database maintenance
- Archiving techniques
- Confidentiality protocols
- File indexing
- Filing systems
- Report generation
Languages
English
Full Professional
Timeline
Care Partner
Bellevue village at Neese Road assisted living
09.2024 - Current
PCA/Caregiver
Amenity Nursing Care and Companion Services
08.2024 - Current
Health Records Technician
Nandi county
10.2022 - 04.2024
Information and Library Science Intern
Kenya National Archives
09.2021 - 12.2021
Certificate - Computer Applications Packages
Tronicest Technology Computer Training
High school diploma - undefined
Our lady of victory Girls
Bachelor of Science - Library And Information Science
Chuka University
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