Adrianne Allen
Customer Service
Hattiesburg,MS
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Resident Assistant
Bellevue Assisted Living
11.2022 - Current
- Assisted residents in preparing for activity and social programs.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Customer Service Representative
Asurion
05.2020 - 11.2022
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
General Dynamics
08.2018 - 04.2020
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
SaviLinx
04.2017 - 08.2018
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
05.2005
Skills
- First Aid Knowledge
- Public Speaking
- Ethical Standards
- Meal Planning and Preparation
- Resident Relations
- Team Player
- Bed Making
- Resident Support
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Society of Women Engineers
- National Association of Social Workers
- Toastmasters
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resident Assistant - Bellevue Assisted Living
11.2022 - Current
Customer Service Representative - Asurion
05.2020 - 11.2022
Customer Service Representative - General Dynamics
08.2018 - 04.2020
Customer Service Representative - SaviLinx
04.2017 - 08.2018
Forrest County AHS - High School Diploma,
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