Nancy Kousonsavath
Albuquerque
Summary
Proven Sales Manager at King Kong Custom Audio and Accessories, adept in staff management and sales expertise, increased revenue through strategic account handling and exceptional product knowledge. Demonstrated dedication and organizational skills at Orchid Thai Cuisine, ensuring customer satisfaction and loyalty. Efficient in performance management, prioritizing achievements over tasks.
Overview
13
13
years of professional experience
Work History
Sales Manager
King Kong Custom Audio and Accessories
03.2017 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Efficiently managed cash and major credit card transaction.
- Assertive and direct communication.
Hostess
Orchid Thai Cuisine
01.2012 - 03.2014
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - Business
Central New Mexico Community College
Albuquerque, NM08.2025
Skills
Staff Management
Goals and performance
Sales expertise
Product Knowledge
Sales Reporting
Performance Management
Time Management- Always on time
Well organized- Keeping records, writing clearly, remembering information
Responsible and trustworthy- on task, dependable to get job done
Dedicated- motivated and willing to learn
Timeline
Sales Manager
King Kong Custom Audio and Accessories
03.2017 - Current
Hostess
Orchid Thai Cuisine
01.2012 - 03.2014
Associate of Arts - Business
Central New Mexico Community College
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