Nancy Lane
Fort Smith,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
LTO Operator
AmeriCold Logistics
Fort Smith, AR
06.2022 - 05.2023
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
Call Center Representative
ROI Solutions
American Fork, UT
04.2021 - 02.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Customer Service Representative
Cricket Wireless
Poteau, OK
12.2019 - 12.2020
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Production Leader
OK Foods
Heavener, OK
04.2019 - 12.2019
- Monitored workers on site during production activities for safety procedures compliance.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Kept records of equipment, budgets, deliveries and supplies and made paperwork available to management for evaluation.
- Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
- Adjusted machines to increase productivity for runs.
- Assembled products according to changing daily work orders and specific customer needs.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Collaborated with other departments to optimize production workflows.
Education
Wister High School
Wister, OK05.2001
Skills
- Custom Orders
- Delivery Schedules
- Label Creation
- Pallet Arrangement
- Critical Thinking
- Workplace Safety
- Conveyor Systems
- Equipment Operation
- Safety Violations
- Customer Experience
- Reading Comprehension
- Inventory Counts
- Safety Standards
- Dock Operations
- Weight Calculations
- Materials Movement
- OSHA Standards
- Customs Regulations
- Daily Logs
- Weight Documentation
- Materials Weighing
- Safe Moving Operations
- Spreadsheet Tracking
- Data Accuracy
- Customer Order Fulfillment
- Warehouse Operations
- Load Inspection
- Wrapping and Banding
- Manage Schedules
- Team Goals
- Company Guidelines
- Purchase Orders
- Production Targets
- Teamwork Skills
- Social Perceptiveness
- Team Meetings
- PPE
Languages
Spanish
Professional Working
Timeline
LTO Operator
AmeriCold Logistics
06.2022 - 05.2023
Call Center Representative
ROI Solutions
04.2021 - 02.2022
Customer Service Representative
Cricket Wireless
12.2019 - 12.2020
Production Leader
OK Foods
04.2019 - 12.2019
Wister High School
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