Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Lane

Nancy Lane

Fort Smith,AR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

LTO Operator

AmeriCold Logistics
Fort Smith , AR
2022.06 - 2023.05
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.

Call Center Representative

ROI Solutions
American Fork , UT
2021.04 - 2022.02
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Customer Service Representative

Cricket Wireless
Poteau , OK
2019.12 - 2020.12
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Production Leader

OK Foods
Heavener , OK
2019.04 - 2019.12
  • Monitored workers on site during production activities for safety procedures compliance.
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
  • Kept records of equipment, budgets, deliveries and supplies and made paperwork available to management for evaluation.
  • Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
  • Adjusted machines to increase productivity for runs.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Collaborated with other departments to optimize production workflows.

Education

Wister High School
Wister, OK
05.2001

Skills

  • Custom Orders
  • Delivery Schedules
  • Label Creation
  • Pallet Arrangement
  • Critical Thinking
  • Workplace Safety
  • Conveyor Systems
  • Equipment Operation
  • Safety Violations
  • Customer Experience
  • Reading Comprehension
  • Inventory Counts
  • Safety Standards
  • Dock Operations
  • Weight Calculations
  • Materials Movement
  • OSHA Standards
  • Customs Regulations
  • Daily Logs
  • Weight Documentation
  • Materials Weighing
  • Safe Moving Operations
  • Spreadsheet Tracking
  • Data Accuracy
  • Customer Order Fulfillment
  • Warehouse Operations
  • Load Inspection
  • Wrapping and Banding
  • Manage Schedules
  • Team Goals
  • Company Guidelines
  • Purchase Orders
  • Production Targets
  • Teamwork Skills
  • Social Perceptiveness
  • Team Meetings
  • PPE

Timeline

LTO Operator

AmeriCold Logistics
2022.06 - 2023.05

Call Center Representative

ROI Solutions
2021.04 - 2022.02

Customer Service Representative

Cricket Wireless
2019.12 - 2020.12

Production Leader

OK Foods
2019.04 - 2019.12

Wister High School
Nancy Lane