Nancy Lane

Fort Smith,AR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

LTO Operator

AmeriCold Logistics

Fort Smith , AR

2022.06 - 2023.05

Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Generated production data to complete necessary paperwork by accurately measuring and weighing materials.

Call Center Representative

ROI Solutions

American Fork , UT

2021.04 - 2022.02

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Customer Service Representative

Cricket Wireless

Poteau , OK

2019.12 - 2020.12

Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.

Production Leader

OK Foods

Heavener , OK

2019.04 - 2019.12

Monitored workers on site during production activities for safety procedures compliance.
Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
Kept records of equipment, budgets, deliveries and supplies and made paperwork available to management for evaluation.
Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
Adjusted machines to increase productivity for runs.
Assembled products according to changing daily work orders and specific customer needs.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Met production targets and tight deadlines by collaborating closely with team members.
Maintained organized work area by cleaning and removing hazards.
Inspected finished products for quality and adherence to customer specifications.
Collaborated with other departments to optimize production workflows.

Education

Wister High School

Wister, OK

05.2001

Skills

Custom Orders
Delivery Schedules
Label Creation
Pallet Arrangement
Critical Thinking
Workplace Safety
Conveyor Systems
Equipment Operation
Safety Violations
Customer Experience
Reading Comprehension
Inventory Counts
Safety Standards
Dock Operations
Weight Calculations
Materials Movement
OSHA Standards
Customs Regulations
Daily Logs

Weight Documentation
Materials Weighing
Safe Moving Operations
Spreadsheet Tracking
Data Accuracy
Customer Order Fulfillment
Warehouse Operations
Load Inspection
Wrapping and Banding
Manage Schedules
Team Goals
Company Guidelines
Purchase Orders
Production Targets
Teamwork Skills
Social Perceptiveness
Team Meetings
PPE

Timeline