NANCY LARA-VELARDE
PAHRUMP,NV
Summary
Experienced in providing exceptional customer service while managing data entry and call management in fast-paced environments. Capable of systematizing information and supporting administrative functions to increase efficiency, maintain records, and foster client satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Receptionist Administrator
Titan Finish Pro Painting
Pahrump, Nevada
10.2025 - Current
- Streamlined communication by promptly responding to interdepartmental and customer emails.
- Screened and addressed emails, freeing senior management for strategic priorities.
- Performed data entry and administrative tasks to support various departments.
- Systematized client information and project documentation for enhanced accessibility.
- Processed client payments, improving transaction efficiency through organized project data management.
MEMBER SERVICE REPRESENTATIVE II
Liberty Dental Plan
Las Vegas, US
06.2023 - 10.2025
- Managed high volumes of incoming calls and emails, addressing member needs efficiently.
- Resolved complex inquiries while maintaining professionalism to enhance member satisfaction.
- Handled escalated calls carefully, providing tailored solutions to individual customer needs.
- Ensured confidentiality by managing sensitive information with discretion.
- Delivered exceptional customer service in fast-paced call center environment.
- Simultaneously managed multiple tasks while interpreting for customers.
- Answered inquiries accurately, increasing member understanding of services and products.
- Provided thorough assistance in resolving customer inquiries, ensuring satisfaction.
HOUSEKEEPING
Mrs Clean and Shine
Pahrump, US
06.2014 - 02.2023
- Managed inventory of housekeeping supplies to ensure timely orders meet operational needs.
- Maintained high cleaning standards while working independently with minimal supervision.
- Organized tasks to optimize workflow and enhance efficiency in cleaning duties.
- Performed general housekeeping tasks throughout facility to uphold cleanliness and order.
- Understood safety regulations for proper chemical use during cleaning processes.
- Prioritized tasks effectively to manage time and maximize productivity in housekeeping roles.
LEAD DENTAL ASSISTANT
Nevada Dental Associates
Pahrump, US
11.2007 - 09.2012
- Captured intraoral images using digital radiography, ensuring diagnostic accuracy.
- Performed chair-side duties including impressions, model pouring, and temporary crown fabrication.
- Instructed patients on postoperative care and oral hygiene techniques to promote health.
- Demonstrated proficiency in dental terminology and procedures to enhance patient comfort.
- Maintained accurate records of treatment plans and medical histories for compliance.
- Developed rapport with patients through effective communication and customer service.
- Scheduled appointments, processed payments, and managed insurance forms per HIPAA regulations.
- Prioritized tasks while multitasking effectively in a fast-paced environment.
Education
CERTIFICATION IN DENTAL ASSISTANT - Dental Assistant
College of Southern Nevada
Las Vegas, NVCERTIFIED PROFESSIONAL CODER -
AAPC
USSkills
- Dental terminology expertise
- Appointment scheduling
- Data entry and record maintenance
- Quality assurance
- Word processing skills
- Customer service excellence
- Patient communication and education
- Time management and multitasking
- Team collaboration
- Client interaction strategies
- Bilingual communication (English/Spanish)
- Digital radiography Insurance processing
- HIPAA compliance
- Administrative support
- Call center customer service
Certification
- Certification in Dental Assistant
- AAPC
Certified Professional Coder
(CPC) Candidate
Certification Exam Pending/Expected 2026
Languages
Spanish, Native
Timeline
Receptionist Administrator
Titan Finish Pro Painting
10.2025 - Current
MEMBER SERVICE REPRESENTATIVE II
Liberty Dental Plan
06.2023 - 10.2025
HOUSEKEEPING
Mrs Clean and Shine
06.2014 - 02.2023
LEAD DENTAL ASSISTANT
Nevada Dental Associates
11.2007 - 09.2012
CERTIFICATION IN DENTAL ASSISTANT - Dental Assistant
College of Southern Nevada
CERTIFIED PROFESSIONAL CODER -
AAPC