Nancy Laster
Methodist Rehabilitation Hospitals
San Antonio,Vail Crest
21
years of professional experience
Clinical professional with comprehensive expertise in patient care outcomes, care coordination and healthcare services. Proven ability to foster team collaboration, seamless communication and patient satisfaction. Adept at navigating dynamic environment and responding effectively to changing needs. Strong skills in patient advocacy, healthcare administration and multidisciplinary integration. Reliable and flexible. Experience and knowledge in multiple levels of care within the healthcare industry.
Work History
Community Rehab Liaison
5 Years 9 Months- Evaluated patient eligibility, medical appropriateness, and admission criteria for rehabilitation services.
- Coordinated inpatient rehabilitation referrals with physicians, case managers, and acute care partners.
- Communicated program services, levels of care, and transfer requirements to referral sources.
- Built collaborative relationships with discharge planners to support timely patient admissions.
- Marketing to Healthcare Community
- Educational presentations to Community
- Supervisor: Belinda Flores 210-852-7667
Military Clinical Liaison
7 Years 3 Months- Military Clinical Liaison Warm Springs Rehab Hospitals of San Antonio, San Antonio
- Increased business from territory: VA, SAMMC & Community ‑ related to military along with civilian population.
- Single handling increased referrals/admissions from VA by developing rapport & providing excellent customer service to Social Workers. Grew admissions from 16 in year prior to my assignment to avg of 84 admissions a year.
- Goal oriented ‑ met all goals in 2019.
- Performed home assessments: for direct admit to ARU facility ‑ in most cases decreased re‑hospitalization in acute settings.
- Taking ownership of each referral from start to finish: communicating w/ referral sources to maintain smooth transition of care, assessments to include clinical needs, d/c disposition, payment sources & pt/family expectations of admission.
- Education to Case Managers, Social Workers, Physicians on Levels of Care, Medicare guidelines & Specialty Programs.
- Maintain high level of customer service w/ family members & referral sources via courtesy, compassion & positive communication.
- Team Player: Communication with other team members ‑ CEO, Nursing, Case Managers, Rehab Team. Training of new employees to policies & procedures.
- Supervisor: Dan Blasini 210-400-6930
Home Health Occupational Therapy Assistant
7 Months- Instructed patients in therapeutic exercises, adaptive techniques, and home program carryover.
- Implemented individualized treatment activities supporting patients' functional goals and daily living skills.
- Monitored patient responses during sessions and adjusted support for safety, comfort, and engagement.
- Documented progress notes accurately, ensuring timely communication with supervising occupational therapists.
- Collaborated with interdisciplinary staff to coordinate care and reinforce rehabilitation goals.
- Observed changes in mobility, cognition, and participation, escalating concerns promptly.
- Educated patients and families on home exercise programs, conditions, treatments for promoting continued healing outside the clinical setting.
- Provided compassionate care to diverse populations, including geriatric and individuals with disabilities.
Regional Marketing Consultant
4 Years- Mentoring & coaching of Marketing/Admission staff for South Texas Region.
- Consulting with Facility Administrators & Department Leaders to assist in census building & quarterly marketing plans.
- Development of marketing materials, promos, etc.
- Represented Marketing Team at Regional Operational Review Meetings.
- Award: Performance Based Yearly Bonus.
- Supervisor: Victoria Palm 210‑422‑9959.
Senior Rehab Liaison
3 Years 3 Months- San Antonio.
- Training & supervision of business development team.
- Marketing doctors & Case Manager within assigned territory ‑ Military Hospitals, etc.
- Pre‑admission assessments ‑ including bedside sale.
- Award: Employee of the Year 2003.
Education
Certified Occupational Therapy Assistant Houston Community College, Houston Texas License # 206257
Skills
Goal oriented
Patient outcomes
Strategic Partnerships
Referral management
Team player
Communications
Customer satisfaction
Relationship development with Case Managers
Complex knowledge of Levels of Care
Dedicated Advocate
Timeline
Community Rehab Liaison
Methodist Rehabilitation Hospitals
10.2020 - 07.2026Read More
Military Clinical Liaison
Warm Springs Rehab
02.2013 - 05.2020Read More
Home Health Occupational Therapy Assistant
Reliance Therapy Staffing
05.2012 - 12.2012Read More
Regional Marketing Consultant
Trisun Healthcare
05.2008 - 05.2012Read More
Senior Rehab Liaison
Healthsouth RIOSA
02.2005 - 05.2008Read More
Certified Occupational Therapy Assistant
Houston Community College, Houston
Texas License # 206257
Read More