Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Nancy Leitch
Phoenix,AZ
Summary
Overview
36
years of professional experience
Work History
Walgreens Boots Alliance
Pharmacy Technician Trainee
06.2021 - Current
Job overview
- Counted, measured and compounded medications following standard procedures.
- Assisted with filling of over 40,000 prescriptions daily.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Regent Dry Cleaner and Alterations
Assistant Store Manager
03.2010 - 12.2018
Job overview
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
DataHand Systems
Electronics Technician
06.1998 - 09.2009
Job overview
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
- Designed and constructed new equipment to meet engineering experiment requirements.
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Developed and maintained technical documentation for compliant records.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Worked to create safe, low-cost and dependable designs.
- Conferred with engineers and designers to investigate and solve failure issues.
- Attended training committees that wrote training modules for equipment operation and testing.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Circus Circus
Slot Supervisor
01.1989 - 02.1995
Job overview
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Performed paperwork required for monetary transactions.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Reset and refilled machines following major payouts.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Trained, supervised and evaluated workers.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
Education
Nevada GamingReno, NV
No Degree from Gaming Slots 21 Dealer
02.1990
University Overview
Patchogue-Medford High SchoolMedford, NY
GED
06.1973
University Overview
Skills
- Inventory organization
- Excellent math skills
- Pharmaceutical Calculations
- HIPAA
- Drug Inventory Control
- Medication Dispensing
- Drug storage procedures
- Manual and automated medication dispensing
- Great team player
Timeline
Pharmacy Technician Trainee
Walgreens Boots Alliance
06.2021 - Current
Assistant Store Manager
Regent Dry Cleaner and Alterations
03.2010 - 12.2018
Electronics Technician
DataHand Systems
06.1998 - 09.2009
Slot Supervisor
Circus Circus
01.1989 - 02.1995
Nevada Gaming
No Degree from Gaming Slots 21 Dealer
Patchogue-Medford High School
GED
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