Nancy Leon
Summary
Experienced medical receptionist with 6+ years dedicated to improving patient scheduling and managing electronic health records. Proficient in time management and patient advocacy, leading to increased appointment efficiency and effective support for clinical staff. Excellent communication and problem-solving skills, with a focus on enforcing health compliance and sanitation standards. Aiming to deliver reliable, patient-centered assistance in a dynamic healthcare setting.
Overview
9
9
years of professional experience
Work History
Enrollment Specialist
Central Valley Pace
Modesto, USA
09.2024 - Current
- Coordinated with nurses at elderly homes to gather medical records and verify medical coverage.
- Facilitated enrollment processes for diverse populations seeking healthcare services.
- Managed application documentation and ensured compliance with regulatory requirements.
- Collaborated with healthcare teams to streamline patient intake procedures.
Medical Receptionist
Livingston Community Health
Hughson, USA
02.2020 - 06.2022
- Managed patient scheduling, improving appointments efficiency through streamlined processes
- Verified insurance eligibility, verify/collect deductible and copay amounts
- Facilitated patient registration and discharge to enhance operational efficiency
- Demonstrated effective communication and problem-solving skills to enhance patient experience
Pediatrician Receptionist
Golden Valley Health Centers
Modesto, USA
11.2017 - 02.2020
- Delivered exceptional customer service to patients by answering questions knowledgeably, proactively resolving issues, and fostering a welcoming atmosphere
- Interacted with patients of various age groups warmly and attentively to enhance their experience
- Answer phones, schedule appointments, and confirm appointments for providers
Education
High School -
Oakdale High School
Oakdale Skills
Time Management
Problem Solving
Compassionate Care
Customer Service
Patient Advocacy
Communication Skills
Conflict Resolution
Team player
Electronic Records Management
Front Desk Operations
Sanitation Standards
Languages
English
Professional
Spanish
Professional
Timeline
Enrollment Specialist
Central Valley Pace
09.2024 - Current
Medical Receptionist
Livingston Community Health
02.2020 - 06.2022
Pediatrician Receptionist
Golden Valley Health Centers
11.2017 - 02.2020
High School -
Oakdale High School