Summary
Overview
Work History
Education
Skills
References
Timeline
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Nancy Leonard

Olathe,KS

Summary

Dynamic Senior Account Manager with C.H. Robinson, adept at driving revenue growth through strategic market penetration and cross-selling techniques. Proven ability to cultivate strong client relationships and resolve complex issues, ensuring high customer satisfaction. Skilled in logistics coordination and contract negotiation, consistently achieving goals in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Senior Account Manager

CHRobinson (Freightquote)
Kansas City, MO
06.2008 - Current
  • Identified opportunities for cross-selling products and services to new and existing customers.
  • Developed and executed strategic plans to penetrate new markets and acquire new clients.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Renewed existing accounts by building relationships with clients.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
  • Resolved any discrepancies related to product quality or quantity issues upon delivery.
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
  • Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
  • Adhered to company initiatives and achieved established goals.

Inside Sales Representative

Sprint
Lenexa, KS
02.2001 - 04.2001
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
  • Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
  • Assisted in resolving customer complaints in a prompt manner.
  • Delivered superior customer support to improve account retention rate.
  • Contacted new and existing customers to discuss product and service solutions.

Education

Bachelor of Science - Business Administration And Management

National College
Rapid City, SD
06-1987

Skills

  • Account management
  • Contract negotiation
  • Logistics coordination
  • Cross-selling techniques
  • Problem solving
  • Customer retention
  • CRM,Excel,Microsoft
  • Acquiring new customers
  • Revenue generation
  • Goal oriented
  • Adaptability and flexibility

References

References available upon request.

Timeline

Senior Account Manager

CHRobinson (Freightquote)
06.2008 - Current

Inside Sales Representative

Sprint
02.2001 - 04.2001

Bachelor of Science - Business Administration And Management

National College

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Nancy Leonard