NANCY LLERENA
Https://www.linkedin.com/in/nancy-llerena-21aa222b8/
Summary
Dedicated Business Management Student at George Mason University with an Associate Degree in Business Administration from Northern Virginia Community College. Accomplished 2 years of Customer Service experience. Actively seeking a Business Management internship.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Uber Eats
Arlington, VA
02.2024 - Current
- Delivered goods in a safe and timely manner to customers location
- Read and followed customer’s delivery instructions
- Navigated routes with GPS systems
- Obeyed traffic laws at all times
- Communicated professionally with customers when resolving issues and questions
Delivery Driver
Doordash, Inc.
Arlington, VA
12.2022 - 02.2024
- Delivered goods in a safe and timely manner to customers location
- Read and followed customer’s delivery instructions
- Purchased and delivered groceries to customers
- Navigated routes with GPS systems
- Obeyed traffic laws at all times
- Communicated professionally with customers when resolving issues and questions
Receptionist
LallaSkincare
Arlington, VA
02.2022 - 12.2022
- Provided excellent customer service by greeting and assisting clients.
- Scheduled and confirmed appointments
- Processed customer payments efficiently as per policies using cash register and credit card payment modes.
- Managed inventory by accurately tracking and replenishing stock
- Responded to customer inquiries via incoming phone calls and text messages
- Ensured prompt resolution of customer issues while maintaining composure
- Documented daily earnings for five workers using electronic tools and manual methods
- Monitored security cameras
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA05-2026
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA05-2024
Skills
- Strong Communication Skills
- Problem-Solving Skills
- Task Organization Skills
- Proficient in Microsoft Office
- Analytical Thinking
- Bilingual
Timeline
Delivery Driver
Uber Eats
02.2024 - Current
Delivery Driver
Doordash, Inc.
12.2022 - 02.2024
Receptionist
LallaSkincare
02.2022 - 12.2022
Bachelor of Science - Business Management
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
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