NANCY LOBO
Brooklyn,NY
Summary
Hard worker Server with Experience in high-volume and Fine dining Restaurant, Possess specialized skills in rapid order delivery, accurate table management, and exceptional customer service. communication, and teamwork to enhance dining experience and operational flow.
Overview
7
7
years of professional experience
Work History
Server
Blue Box Café by Daniel Boulud- Tiffany & Co
New York, New York
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Runner
Catch NYC
Manhattan, NY
05.2022 - 02.2024
- Routinely cleaned work areas throughout each shift
- Displayed enthusiasm and knowledge about the restaurant menu and products
- Run and explain the food
- Works with BOF and FOH team to make sure all plates are prepared and plated correctly.
- Provided assistance to customers when necessary by answering questions or providing product information.
Server
Bubbys high Line
Manhattan, NY
04.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Manhattan Comprehensive Night And Day High School
New York, NY04-2018
Skills
- Ability to learn and adapt quickly in a fast paced environment
- Work ethic
- Able to build and maintain effective working relationships with team members
- Knowledge of Food Handler's Guidelines
- Bilingual in Spanish and English
- Basic Math
- Menu Memorization
- Willing to Learn
- Great at customer service
- Service prioritization
- Warm and Friendly
- Adaptable and Flexible
- Problem-Solving
Timeline
Server
Blue Box Café by Daniel Boulud- Tiffany & Co
05.2023 - Current
Runner
Catch NYC
05.2022 - 02.2024
Server
Bubbys high Line
04.2018 - 02.2020
High School Diploma -
Manhattan Comprehensive Night And Day High School