Nancy Loredo-Villegas
Austin ,TX
Summary
Experienced customer service professional with a proven track record at The UPS Store. Skilled in team collaboration, guest services, and resolving billing issues. Proficient in POS system operation and creating a safe shopping environment.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Representative
Viaplus
Austin, TX, Tx
07.2025 - Current
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints through effective problem-solving techniques.
- Processed orders and managed customer accounts using internal systems.
- Maintained accurate records of customer interactions and transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Associate
The UPS Store
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Asset Protection Associate
Walmart
02.2024 - 05.2024
- Processed returned and damaged merchandise according to company guidelines, including documentation, inspection, and disposition
- Conducted regular audits and maintained accurate records of inventory adjustments and asset protection procedures
- Supported store operations by conducting regular audits, securing high-value items, and promoting a safe shopping environment for customers and associates.
Education
High School Diploma -
Idea Rundberg College Prep
Austin, TXSkills
- Team collaboration
- Hospitality and accommodation
- Stock replenishment
- POS
- Guest services
- Appointment scheduling
- Cashier
- Customer relationship management
- Active listening
- Time management
- Customer service
- Microsoft Office Suite
Languages
- Spanish
- English
Timeline
Customer Service Representative
Viaplus
07.2025 - Current
Customer Service Associate
The UPS Store
10.2024 - Current
Asset Protection Associate
Walmart
02.2024 - 05.2024
High School Diploma -
Idea Rundberg College Prep