Nancy Lynch
Cinnaminson,NJ
Summary
Dynamic Head Vault Teller with over 11 years of experience in vault operations and cash management. Skilled in audit compliance, currency verification, and enhancing customer satisfaction through efficient transaction processing.
Overview
12
12
years of professional experience
Work History
Head Vault Teller
M&T Bank
Haddonfield, NJ
12.2014 - Current
- Oversaw daily vault operations, ensuring compliance with security protocols and regulatory standards.
- Managed cash inventory, optimizing replenishment processes to mitigate discrepancies and enhance accuracy.
- Efficiently handled high-volume transactions during peak times, ensuring excellent customer service standards were upheld consistently.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Properly processed deposits, withdrawals and payments for average of 50 customers daily.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Handled various accounting transactions.
- Assisted customers in opening new accounts or modifying existing ones, providing exceptional support throughout the process.
- Enhanced customer satisfaction by efficiently processing daily transactions and addressing inquiries.
- Managed cash inventory levels to meet daily demands while minimizing excess holdings.
Education
High School Diploma -
Abraham Lincoln
Philadelphia, PA06-1979
Skills
- Cash handling expertise
- Fraud detection
- Audit compliance
- Currency verification
- Vault management proficiency
- Transaction accuracy
- Deposit and withdrawal management
- Change order processing
- Shipment of currency
- ATM management
- Teamwork and collaboration
Timeline
Head Vault Teller
M&T Bank
12.2014 - Current
High School Diploma -
Abraham Lincoln