Nancy Madero
Margaretville,NY
Summary
Dedicated cleaning professional with a strong work ethic, previously at Hanah Mountain Resort, consistently achieved high guest satisfaction scores through meticulous housekeeping and sanitization practices. Skilled in chemical handling and attentive to detail, I excel in maintaining pristine environments while ensuring health and safety compliance. Adaptable and reliable, I respond swiftly to cleaning requests.
Overview
5
5
years of professional experience
Work History
Cleaner
Town Of Middletown
Margaretville, NY
08.2024 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Operated buffers and burnishers to clean and polish floors.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
Housekeeper
Hanah Mountain Resort
Margaretville, NY
05.2020 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
N/A -
Margaretville Central School
Margaretville, NYSkills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Problem-solving
- Efficient cleaning techniques
- Interior and exterior cleaning
- Restroom sanitation
- Attention to detail
- Dusting techniques
- Chemical handling
- Professional appearance
- Quality assurance
- Multitasking and organization
- Schedule flexibility
- Interior window washing
- Glass and window washing
- Safe cleaning with chemicals
- Closet detailing
- Restroom upkeep
- Sanitization procedures
- Able to lift number lbs
- Strong work ethic
- Multitasking
- Organizational skills
- Adaptable and flexible
- Flexible schedule
- Reliability and punctuality
- Health and safety compliance
- Quality control
- Steam cleaning
Timeline
Cleaner
Town Of Middletown
08.2024 - Current
Housekeeper
Hanah Mountain Resort
05.2020 - 11.2023
N/A -
Margaretville Central School