Summary
Work History
Education
Skills
Timeline
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Nancy Markham

Surprise,AZ

Summary

Dynamic and results-oriented customer service professional with over 15 years of experience delivering exceptional support across diverse industries. Recognized for expertise in building rapport, efficiently resolving issues, and consistently exceeding customer expectations. Proven ability to manage high-volume inquiries while maintaining a positive attitude and ensuring customer satisfaction. Eager to embrace a full-time role that presents professional challenges, leveraging strong interpersonal skills, effective time management, and problem-solving capabilities to drive team success and achieve organizational goals.

Work History

Customer Service / Sales

Triton Technologies
02.2010 - 11.2025
  • Resolved customer complaints through effective problem-solving, enhancing customer satisfaction and loyalty.
  • Utilized exceptional customer service skills to exceed sales targets by 25% and cultivate long-term client relationships, driving a 30% increase in repeat business.
  • Utilized conflict resolution techniques to successfully negotiate and close deals, contributing to a 15% increase in overall sales revenue.
  • Negotiated and closed high-value deals through problem solving and effective communication, contributing to a 15% increase in overall sales revenue.
  • Provided exceptional customer service, addressing patron concerns promptly and professionally.

Customer Service

American Express
11.2005 - 01.2010
  • Increased sales by 20% through effective upselling techniques, resulting in a boost in revenue and exceeding monthly targets.
  • Increased customer satisfaction by 20% through proactive communication and problem-solving, resulting in improved customer retention and loyalty.
  • Exceeded customer satisfaction targets by maintaining a 95% satisfaction rating, leading to increased customer retention and repeat business.

Education

High School - General in Business

Monterey
Burbank, CA
05.1986

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Computer skills
  • Excellent communication
  • Organizational skills
  • Attention to detail
  • Microsoft office
  • Data entry
  • Active listening
  • Calm under pressure
  • Customer relations
  • Critical thinking

Timeline

Customer Service / Sales

Triton Technologies
02.2010 - 11.2025

Customer Service

American Express
11.2005 - 01.2010

High School - General in Business

Monterey

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Nancy Markham