Nancy Martinez
Colorado Springs
Summary
Versatile team member offering over 4 1/2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Knowledgeable Deli Worker with 4 1/2 years of experience in deli services and operations. Proficient in safe slicer operations and creative sandwich art. Known for providing great customer service and unwavering reliability. Responsible Deli associate offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers. Skilled Deli professional familiar with proper food handling and safety concerns. Relates well to team members and customers of all backgrounds. Offering 4 1/2 years of retail experience. Adaptable deli associate with excellent customer service record. Accurate in completing orders, replenishing serving stations and cleaning spills. Assisted servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional with superb client engagement skills.
Overview
10
10
years of professional experience
Work History
Club Supervisor
Crossmark
Colorado Springs, CO
08.2022 - Current
- Supervised daily club operations, ensuring adherence to safety and service standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced operational efficiency and member satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours.
Deli Associate
Walmart
Colorado Springs, CO
08.2017 - Current
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Created appealing food arrangements for party trays and specialized orders.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting in 50% accuracy rate
Shift Manager
Taco Bell
La Junta, CO
01.2016 - 08.2017
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Excelled in every store position and regularly backed up front-line staff
- Managed schedules, accepted time off requests and found coverage for short shifts
Education
GED -
Otero Junior College
La Junta, CO06.2006
Skills
- Proper Food Handling
- Food Preparation
- Equipment Safety
- Inventory Control
- Tram work
- Cleaning
- Food Safety
- Health and Safety Standards
- Packaging
- Product Sales
- Equipment Cleaning
- Product Knowledge
- Quality Management
- Scheduling
- Accurate Money Handling
Additional Information
I am a very hardworking,dedicated all around person when it comes to my job and my team. I am Charismatic,making communication easy with my coworkers as well as customer. My time management is beyond proficien,making a job well done easy to achieve. I am friendly,respectful,as well as confident in myself to be a leader.I am also very organized in all situations as well as very efficient when planning.
Accomplishments
Food safety certification
Timeline
Club Supervisor
Crossmark
08.2022 - Current
Deli Associate
Walmart
08.2017 - Current
Shift Manager
Taco Bell
01.2016 - 08.2017
GED -
Otero Junior College