Nancy Mata
Summary
Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Overview
6
6
years of professional experience
Work History
Correctional Officer
El Paso County Sheriff's Office
03.2024 - Current
- Enforced compliance with regulations to maintain facility security and inmate safety.
- Conducted regular inspections to identify potential hazards and ensure operational efficiency.
- Managed inmate interactions, de-escalating conflicts and promoting a safe environment.
- Collaborated with law enforcement agencies to facilitate investigations and enhance communication.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
Digital Online Shopper
Walmart Stores Inc.
08.2021 - Current
- Communicate with 100+ customers daily on average with below average mistakes, and great customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Coordinated online order fulfillment processes to enhance customer satisfaction and delivery efficiency.
- Trained new team members on best practices for product selection and inventory management.
Retail Sales Associates
Burlington Stores
09.2020 - 01.2021
- Provided a great customer service to find what they were looking for.
- Experienced in organizing the merchandise received.
- Expert knowledge on taking out merchandise to floor and organizing it being able for the customer to find what they were looking for.
- Led team in optimizing visual merchandising for increased customer engagement.
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
Customer Service Representative
El Cometa
08.2019 - 07.2020
- Leaded cashier experience managing inventory and enduring accuracy.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Resolved complaints promptly and professionally.
- Led team in enhancing customer satisfaction through efficient communication and problem-solving.
- Improved process workflows to increase response times and service quality.
Education
Associates of Arts - Accounting, Business, and Economics
El Paso Community College
08.2021
Bachelor of Business Administration -
University of Texas At El Paso
12.2023
Skills
- Bilingual (English and Spanish)
- Extensive knowledge of Microsoft Office, Social Media Platforms, computer, and communication skills
- Multitasking
- De-escalation techniques
- Conflict resolution skills
- Self-defense tactics
- Safety and security enforcement
- Contraband seizure
- Stress tolerance
- Weapons training
- Gang awareness
- Radio communication
- First aid and CPR certified
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Correctional Officer
El Paso County Sheriff's Office
03.2024 - Current
Digital Online Shopper
Walmart Stores Inc.
08.2021 - Current
Retail Sales Associates
Burlington Stores
09.2020 - 01.2021
Customer Service Representative
El Cometa
08.2019 - 07.2020
Associates of Arts - Accounting, Business, and Economics
El Paso Community College
Bachelor of Business Administration -
University of Texas At El Paso
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