Nancy Mayorga-Villarreal

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Problem Solving, 10/01/19, Completed, Measures a candidate's ability to analyze relevant information when solving problems
• Sales Skills: Influence & Negotiation, 10/01/19, Completed, Using influence and negotiation techniques to engage with and persuade customers.
• Customer Focus & Orientation, 09/01/19, Highly Proficient, Responding to customer situations with sensitivity.
• Receptionist, 09/01/19, Proficient, Using basic scheduling, attention to detail, and organizational skills in an office setting.
• Scheduling, 09/01/19, Familiar, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
• Call Center Customer Service, 10/01/19, Familiar, Applying customer service skills in a call center setting.
• Front Desk Receptionist, 11/01/19, Proficient, Using basic scheduling, attention to detail, and organizational skills in an office setting.
• Office Manager, 11/01/20, Completed, Scheduling and budgeting.
• Verbal Communication, 10/01/19, Proficient, Speaking clearly, correctly, and concisely
• Management & Leadership Skills: Impact & Influence, 11/01/20, Completed, Choosing the most effective strategy to inspire and influence others to meet business objectives
• Analyzing Data, 06/01/20, Completed, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
• Work Style: Reliability, 06/01/20, Completed, Tendency to be dependable and come to work