Ruby Rayo Aviles
Phoenix,AZ
Overview
4
4
years of professional experience
Work History
PFS Representative
Banner Medical Group
03.2025 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification processes
- Chart prep for 2 providers
- Maintained accurate records of customer accounts, payments and payment plans.
- Scanning in patient ID/INS/REF
- Collect patients copays, coinsurance's, deductibles
- Manage phone calls and assist patients with their needs.
Medical Assistant/Receptionist
Valle Del Sol
08.2022 - 03.2025
- Oversaw customer interactions by addressing inquiries and facilitating connections with relevant personnel. Directly contributed to enhancing customer satisfaction through effective communication.
- Managed incoming calls, took messages, and routed calls to the correct departments or staff members.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Implemented enhanced office security protocols to safeguard staff and patient safety and privacy.
- Executed processing of insurance forms and verification of patient coverage to enhance billing accuracy.
- Coordinated daily patient transportation logistics through AHCCCS.
- Facilitated patient check-in processes for methadone services, primary care, and SMI patients.
- Assessed and addressed customer needs with prompt and efficient solutions.
- Managed patient records using electronic health record (EHR) systems to maintain accuracy and confidentiality.
- Administered medications and vaccinations as prescribed, adhering to safety protocols and guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
Medical Assistant/Receptionist
Arizona Medical Clinic
12.2021 - 08.2022
- Checked-in patients for upcoming appointments.
- Confirmed insurances.
- Maintained confidentiality of sensitive information at all times.
- Ensured proper documentation was collected from customers prior to completing transactions.
- Responded to messages and emails to the office and transferred correspondence.
- Assisted healthcare providers with patient examinations and documentation processes.
- Monitored inventory of medical supplies, placing orders as necessary to maintain stock levels.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Some College (No Degree) - Medical Assistant
Allen of Health And Sciences
PhoenixHigh School Diploma -
Carl Hayden High School
Phoenix, AZ05-2021
Skills
- Confidentiality
- Front Office Management
- Schedule Coordination
- Insurance Verification
- Scheduling appointments
- Call Routing
- Check-in management
- Cash Handling
- Patient Charting
- Arranging transportation
- Rooming patients
- EMR / EHR
- Clinical documentation
- Vital sign monitoring
- CPR
Languages
Spanish
Native or Bilingual
Timeline
PFS Representative
Banner Medical Group
03.2025 - Current
Medical Assistant/Receptionist
Valle Del Sol
08.2022 - 03.2025
Medical Assistant/Receptionist
Arizona Medical Clinic
12.2021 - 08.2022
High School Diploma -
Carl Hayden High School
Some College (No Degree) - Medical Assistant
Allen of Health And Sciences