Nancy McCann
Lexington,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Nutrition & Food Service Supervisor
VA Medical Center
06.1987 - Current
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Tracked food production levels, meal counts, and supply costs.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma -
Bryan Station High School
Lexington, KY05.1984
Skills
- Staff Leadership
- Safety and Sanitation Standards
- Schedule Management
- Employee Performance Evaluations
- Inventory Management
- Operations Management
- Food Safety Management
- Customer Service
- Teamwork and Collaboration
- Monitoring Food Preparation
- Proper Storage Procedures
Accomplishments
- Received multiple outstanding performance evaluations from Upper Management, due to work ethic.
Timeline
Nutrition & Food Service Supervisor
VA Medical Center
06.1987 - Current
High School Diploma -
Bryan Station High School
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