Nancy McNally
Wesbanco
OREGON
16
years of professional experience
Detail-oriented and energetic clerical/customer service representative with more than twenty years of experience providing exceptional service. Adept at managing diverse customer service needs from basic care to resolving issues efficiently. Seeking to contribute my skills to enhance customer satisfaction and to add more tools to skillset.
Work History
Customer Service Representative/Teller
1 Year- Provide front-line customer service
- Assisted in generating reports for daily and monthly banking operations
- Promotes products sold by the bank
- Increased customer awareness of bank offerings
- Follows protocol set forth by the bank as well as federal regulations
- Ensures complete privacy of customer and personally identifiable information
- Is compliant with dual control procedures for all cash access points
- Participates in all necessary and assigned audits
- Contributed to team environment by supporting various duties outside regular position
Customer Service Representative/Clerical
5 Years- Prioritized patient privacy per HIPAA regulations
- Coordinated patient scheduling to optimize appointment availability and enhance patient access
- Advised patients and processed applications for Right from the Start Pregnancy Medicaid
- Guided patients through application process for Right from the Start Pregnancy Medicaid, ensuring timely assistance
- Performed intake for customers for WIC and other services
- Executed intake procedures for customers seeking WIC and other services, facilitating eligibility assessment
- Analyzed problems, questions, or issues to develop solutions in an efficient manner
- Handled phone inquiries to provide information and support to patients., operated switchboard, filing and other general office duties
- Completed yearly certification required by state of GA to include CPR, Stop the Bleed, Human Trafficking, Mandated Reporter, Cyber Security
Substitute Teacher
9 Months- Completed lesson plans provided by permanent teacher
- Executed lesson plans to ensure continuity of instruction
- Evaluated student homework to assess understanding
- Managed behavioral issues effectively, collaborating with students and school administration
- Followed proper privacy/safety protocol
Office Assistant
1 Year 3 Months- Answered telephone and directed calls, scheduled appointments with attorney
- Answered telephone, directed calls, and scheduled attorney appointments to ensure effective communication
- Served customers efficiently to enhance their experience and satisfaction
- Assisted in gathering case discovery to support legal processes and case preparation
- Performed various clerical tasks to support daily office operations
Customer Service Representative/Clerical
1 Year 11 Months- Prioritized patient privacy per HIPAA regulations
- Managed patient scheduling
- Verified insurance and benefits to ensure patient eligibility before services
- Advised patients and processed applications for Right from the Start Pregnancy Medicaid, facilitating access to essential healthcare services
- Assessed data received through customer portal to determine eligibility for WIC program
- Performed intake for customers for WIC and other services
- Analyzed customer inquiries and issues to develop effective solutions, enhancing overall service experience
- Responded to incoming phone calls to assist clients and address inquiries, operated switchboard, filing and other general office duties
- Completed yearly certification required by state of GA to include CPR, Stop the Bleed, Human Trafficking, Mandated Reporter, Cyber Security
Executive Administrative Assistant (Contract Support)
1 Year 2 Months- Prepared weekly brief to the Commanding General
- Managed telephone communications, ensuring efficient routing of calls
- Coordinated mail distribution across division to facilitate timely correspondence
- Answered telephone and directed phone calls
- Coordinated travel logistics and processed reimbursement vouchers.
- Assisted with administrative functions to ensure smooth office workflow
- Completed tasks according to customer directives and needs
Education
High School Diploma
Skills
Customer service
60 WPM typing
Data entry
Time Management
Organization
Multitasking
Active listening
Problem resolution
Conflict resolution
Critical thinking
Accurate data entry
Payment processing
Timeline
Customer Service Representative/Teller
Wesbanco
07.2025 - CurrentRead More
Customer Service Representative/Clerical
Lee County Health Department- Leesburg, GA
12.2019 - 12.2024Read More
Substitute Teacher
Lee County Board of Ed Pre K-12- Leesburg, GA
08.2017 - 05.2018Read More
Office Assistant
Law Offices of Walter White- Ypsilanti, MI
10.2015 - 01.2017Read More
Customer Service Representative/Clerical
Lee County Health Department- Leesburg, GA
11.2013 - 10.2015Read More
Executive Administrative Assistant (Contract Support)
Patricio Enterprises Marine Corps Logistics Base Albany, GA
06.2010 - 08.2011Read More
Roscommon High School
High School Diploma
Read More