Ella Erickson
Summary
Results-driven, extroverted professional with experience in customer service and banking. Used to working in a fast-paced environment and resolving conflict while maintaining professionalism. Adept at utilizing banking software for efficient account management while establishing rapport with clients. Eager to leverage strong communication skills to drive customer retention and satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Teller
Gate City Bank
Fargo, ND
07.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Utilized banking software to manage customer accounts effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled cash transactions securely while adhering to policies.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from consumers and leadership.
- Worked in a fast-paced environment at one of the busiest branches in ND/MN
Singer/Musician
The Front Fenders
Fargo, ND
05.2022 - Current
- Engaged with audiences through live performances, enhancing overall entertainment experience and audience connection.
- Secured consistent gig opportunities through effective networking with venue owners, event organizers, and community members.
- Adapted quickly to changes
- Approached difficult situations with communication, empathy, and assertiveness
- Responded to customer requests for products, services, and information.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Online08-2027
Skills
- Customer service
- Relationship building
- Complaint resolution
- Active listening
- Data entry
- Computer proficiency
- Account updating
- Training development aptitude
Timeline
Customer Service Representative/Teller
Gate City Bank
07.2025 - Current
Singer/Musician
The Front Fenders
05.2022 - Current
Associate of Science - Business Administration
Southern New Hampshire University