Nancy Mendoza
Natalia,TX
Summary
Passionate Emergency Patient Care Technician with 16 years of experience as a Medical Assistant. Well versed in all elements of patient care with success in quickly responding to emergency situations. Proven leader skilled in working within collaborative settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ER Technician
Baptist Medical Center
10.2021 - Current
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Attended regular training sessions to stay current on best practices within emergency medicine field.
- Improved patient satisfaction by providing compassionate and efficient care in a fast-paced emergency department setting.
ER Unit Secretary
Baptist Medical Center
10.2021 - Current
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Managed daily census reports, allowing hospital administration to track key performance indicators effectively.
- Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Assistant
Alamo Foot Center
01.2010 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Medical Assistant
Kelsom Clinic
06.2008 - 10.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
National Certified Medical Assistant -
Southeastern Career Institute
Farmers Branch, TX11.2008
High School Diploma -
Irvin High School
El Paso, TX07.2003
Skills
- Patient Transport
- IV Insertion
- Geriatric Care
- Cardiopulmonary Resuscitation
- Vital signs monitoring
- EKG Interpretation
- Diagnostic Testing
- Orthopedic Splinting
- Collecting medical samples
- Medical Terminology
- Basic patient care
- Phlebotomy
- Wound Care
- Information documentation
- 12-lead EKG monitoring
- Sanitizing procedures
- Diabetic Care
- Certified in CPR/AED
- Room preparation
Certification
- Certified Xray Tech for Podiatrist, Alamo Foot Center - 2010-2021
- Wound Care And Hyperbarics, Peripheral Vascular Associates - 2010-2021
- Trained in graft and Cell Stem Injection applications
- BSL, Baptist Medical Center - 2021- Current
- Non Violent Class Intervention, Training - 2021-Current
Languages
Spanish
Full Professional
Timeline
ER Technician
Baptist Medical Center
10.2021 - Current
ER Unit Secretary
Baptist Medical Center
10.2021 - Current
Medical Assistant
Alamo Foot Center
01.2010 - 10.2021
Medical Assistant
Kelsom Clinic
06.2008 - 10.2009
National Certified Medical Assistant -
Southeastern Career Institute
High School Diploma -
Irvin High School
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