Expert Supply Chain Executive with 7 years of experience managing and improving supply chain contracts and processes. Oversaw execution of contracts with 3 partners representing over $500k in annual business volume. Developed and implemented networking strategies, evaluated new supplier service potential, oversaw new partner onboarding and terminated partnerships impeding productivity. Seasoned professional effective in streamlining processes and achieving complete contract execution.
Hi, I’m
Nancy Messiah
Summary
Overview
10
years of professional experience
Work History
US Department of Defense Fort Stewart, GA
Supply Chain Executive
03.2020 - Current
Job overview
- Designed and implemented inventory management approaches observed in warehouses to facilitate product processing and meet client delivery deadlines and expectations.
- Maintained comprehensive records on supplier performance of contractual obligations for presentation to other executives and shareholders.
- Coordinated vendor onboarding, familiarizing new partners with company procedures and introducing to dedicated account managers to cultivate productive relationships.
- Increased profits by 33% related to supply chain operations plan and exceeded established goals.
- Oversaw creation, negotiation and delivery of clinical contracts valued at $100K+.
- Identified and rolled out both short- and long-term supply chain plans while optimizing procedures to decrease annual expenses.
- Supervised more than 7 staff members which optimized teamwork.
- Dispatched military vehicles and generated work orders with daily reports.
Hilton Worldwide HotelsLos Angeles, CA
Hotel Services and Guest Relations Supervisors
05.2017 - 03.2020
Job overview
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good
working relationships. - Planned and executed marketing activities to improve property brand and increase revenue.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Planned and implemented promotional activities to increase customer satisfaction.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best
available room rates. - Established and upheld high standards, promoting great customer service and assistance to guests.
Hallmark & International AviationLos Angeles, CA
Ticketing and Boarding Officer
09.2013 - 04.2017
Job overview
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills with a customer service positive rates over 10% within the first 6 month.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Produced and shared customer service reports to support management decision-making.
Education
Ashford UniversitySan Diego, CA
Bachelor of Arts from Hospitality Administration And Management
06.2018
University Overview
Los Angeles Pierce CollegeLong Beach, CA
Associate of Arts from Business Administration And Management
03.2016
University Overview
CourseraOnline
Certificate from Cybersecurity Roles, Processes & Operating System
University Overview
Skills
- Systems and automation applications
- Contract development and management
- Financial management and reporting
- Financing structures
- Microsoft Office
- Training & development
- Decision-making
- Analytical
- Organization
- Data management
- Friendly, positive attitude
- Problem resolution
Timeline
Supply Chain Executive
US Department of Defense
03.2020 - Current
Hotel Services and Guest Relations Supervisors
Hilton Worldwide Hotels
05.2017 - 03.2020
Ticketing and Boarding Officer
Hallmark & International Aviation
09.2013 - 04.2017
Ashford University
Bachelor of Arts from Hospitality Administration And Management
Los Angeles Pierce College
Associate of Arts from Business Administration And Management
Coursera
Certificate from Cybersecurity Roles, Processes & Operating System
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