Nancy Miller
Central Elementary School
Bethany,OK
24
years of professional experience
Professional hospitality worker with experience in customer service and food service environments. Strong focus on team collaboration and achieving results, with a reputation for reliability and adaptability to changing needs. Skilled in maintaining a welcoming atmosphere, managing guest interactions, and ensuring smooth operations. Known for excellent communication, problem-solving, and multitasking abilities.
Work History
Cafeteria Hostess
1 Year 2 Months- Greeted and seated students efficiently, ensuring a welcoming dining experience.
- Provided support during lunch hours, facilitating smooth operations and minimizing wait times.
- Trained new cafeteria staff on protocols and customer service best practices.
- Fostered positive relationships with guests through active listening and genuine empathy towards their needs or concerns.
- Demonstrated strong multitasking abilities by managing guest seating, food service coordination, and cleanliness tasks simultaneously.
- Contributed to team morale by consistently demonstrating a positive attitude, strong work ethic, and willingness to assist others when needed.
Merchandise Manager
1 Year 2 Months- Managed inventory levels to optimize product availability and minimize stockouts.
- Conducted regular audits to ensure compliance with company policies and inventory accuracy.
- Developed promotional displays that increased product visibility and attracted customer attention.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Scheduled staff to ensure smooth operation in all areas
- Performed safe and drawer audits watching for any discrepancies
- Prepared bank deposit and change orders
Assistant Manager
3 Years 9 Months- Directed daily operations, provided high-quality customer service and ensured product availability.
- Trained and mentored new staff, fostering a collaborative team environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Inventory Specialist, Cashier, Stocker. Reset
8 Years 8 Months- Managed inventory levels to ensure optimal stock availability across departments.
- Trained team members on best practices for inventory control and organization.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Provided quick and friendly customer service through the check out
Ropes Course Facilitator
3 Years 3 Months- Facilitated team-building activities to enhance group dynamics and communication skills.
- Mentored junior facilitators, providing guidance on best practices and course management techniques.
- Evaluated participant performance and provided constructive feedback for improvement opportunities.
- Led debrief sessions post-activity, fostering reflection and continuous improvement among participants.
- Assisted with training new staff members on ropes course safety protocols and facilitation techniques, enhancing overall team effectiveness.
- Increased customer satisfaction by providing clear instructions and guidance throughout the entire ropes course experience.
Shift Manager
5 Years 1 Month- Supervised daily operations to ensure compliance with quality standards and service excellence.
- Trained and mentored team members on customer service best practices and operational procedures.
- Resolved customer complaints promptly, fostering a positive dining experience and building customer loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma
Skills
Cash handling proficiency
Staff training and development
Efficient organization
Effective multitasking
Customer relations
Strong interpersonal skills
Adaptability to change
Team building
Patience under pressure
Reliability and punctuality
Effective communication
Adaptability and flexibility
Timeline
Cafeteria Hostess
Central Elementary School
09.2024 - 11.2025Read More
Merchandise Manager
Dollar Tree
07.2023 - 09.2024Read More
Assistant Manager
Braum's Ice Cream & Dairy Store
11.2017 - 08.2021Read More
Inventory Specialist, Cashier, Stocker. Reset
Walmart
09.2007 - 05.2016Read More
Ropes Course Facilitator
Falls Creek
05.2004 - 08.2007Read More
Shift Manager
Braum's Ice Cream & Dairy Store
02.2002 - 03.2007Read More
Shawnee High School
High School Diploma
Read More