Nancy Mireles
Fort Worth,TX
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
38
38
years of professional experience
Work History
Southwest Airlines Flight Attendant
Southwest Airlines
Dallas , TX
11.1999 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verify paperwork for LEOS, Federal Marshalls
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort
- Delivered onboard customer service including food and beverage service.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Collected passenger trash during and after flights.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
Crew Scheduler
Federal Express
Dallas, TX
10.1986 - 08.1999
- Created monthly crew schedules to ensure efficient and effective utilization of availability
- Analyzed and evaluated staffing needs according to regulations, customer demand, and operational requirements.
- Maintained accurate records of employee attendance and vacation requests in order to maintain adequate staffing levels.
- Developed strategies for optimizing crew scheduling processes and procedures based on business needs.
Education
High School Diploma -
Brady High School
Brady, TX05-1986
Travel Certification - Aviation, Travel And Tourism
Academy of International Travel And Aviation
Arlington , TX09-1986
Some College (No Degree) - Business Administration
Angelo State University
San Angelo, TXSkills
- Flight safety
- Passenger support
- Customer Service
- Food and Beverage Service
- Aircraft Restocking
- Strong Work Ethic
- Cleanliness and sanitation
- Professional Appearance
- Crew Coordination
- Guest Services
Timeline
Southwest Airlines Flight Attendant
Southwest Airlines
11.1999 - Current
Crew Scheduler
Federal Express
10.1986 - 08.1999
High School Diploma -
Brady High School
Travel Certification - Aviation, Travel And Tourism
Academy of International Travel And Aviation
Some College (No Degree) - Business Administration
Angelo State University