Summary
Overview
Work History
Education
Skills
Timeline
EMPLOYMENT GAP
Generic

NANCY MOORE

Spring,TX

Summary

Experienced retail store manager with a proven track record of achieving sales goals and improving customer satisfaction. Skilled in inventory control, staff management, and customer service. Known for coaching and mentoring employees to drive performance and exceed expectations. Strong problem-solving and decision-making abilities.

Overview

20
20
years of professional experience

Work History

Paraprofessional Substitute

Conroe ISD
03.2025 - Current
  • Improved classroom management by consistently enforcing rules and maintaining a structured environment.
  • Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
  • Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
  • Participated in team meetings to discuss student progress, identify areas for growth, and develop strategies to support continued academic success.

Retail Store Manager

Tumi
06.2010 - 06.2012
  • Maintained inventory control systems, monitored stock levels and replenished merchandise as needed.
  • Recruited, trained, coached and managed a team of retail staff members.
  • Interviewed and hired prospective employees according to team needs.
  • Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow.
  • Reviewed sales reports weekly to track progress against goals.
  • Processed cash refunds and merchandise credits and verified the inventory accurately reflected the merchandise transaction.
  • Assisted customers in selecting products based on their individual needs.
  • Maintained cleanliness throughout the store according to established standards.
  • Provided exceptional customer service by responding quickly to inquiries, requests and complaints.
  • Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
  • Organized promotional activities to drive traffic into the store.
  • Created and distributed training materials to staff members.
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

Co-Manager

Eddie Bauer
08.2005 - 06.2010
  • Performed daily audits of registers to ensure accuracy of financial records.
  • Created strategies to increase sales and improve overall store performance.
  • Optimized staffing levels according to peak business hours and special events.
  • Provided excellent customer service while resolving customer complaints.
  • Adhered to all company policies and procedures related to cash handling, security.
  • Mentored new employees and provided guidance on company policies and procedures.
  • Planned, organized, and delegated tasks to ensure efficient workflow.
  • Trained staff on proper use of POS systems for accurate transactions processing.
  • Led regular sales floor walks in order to assess customer experience and provide real-time feedback.
  • Managed store inventory, ordering supplies when needed.
  • Maintained up-to-date knowledge of industry trends and competitor activities.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Delegated tasks, freeing up time to focus on higher-value activities.
  • Collaborated with staff to develop and carry out processes, resulting in improved performance.

Education

Bachelor of Arts (B.A.) - English

Stephen F. Austin State University
Nacogdoches, TX

High School Diploma - undefined

Conroe High School
Conroe, Texas
05.1999

Skills

  • Dependable and reliable
  • Customer service
  • Stock management
  • Coaching and mentoring
  • Retail employee training
  • Problem-solving
  • Decision-making
  • Hiring and training
  • Employee scheduling
  • Retail operations
  • Loss prevention
  • Inventory control
  • Performance monitoring
  • Store opening and closing
  • Goal setting
  • Visual merchandising
  • Store operations

Timeline

Paraprofessional Substitute

Conroe ISD
03.2025 - Current

Retail Store Manager

Tumi
06.2010 - 06.2012

Co-Manager

Eddie Bauer
08.2005 - 06.2010

High School Diploma - undefined

Conroe High School

Bachelor of Arts (B.A.) - English

Stephen F. Austin State University

EMPLOYMENT GAP

For the past 10+ years I have been a stay at home mom. I loved being at home with my kids and am grateful that I had the ability to do so. Life happens, circumstances change, and the ability to fill that role is no longer an option. I am hard working, loyal, respectful, positive, and motivated. I appreciate any opportunities given and look forward to becoming a part of a team.

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