Nancy Morales
Huntsville
Summary
Dedicated hospitality professional with exceptional customer service skills and a strong work ethic, focused on guest engagement and cash handling. Proven ability to optimize workflows and implement effective training programs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Crew Chief
IHOP
Huntsville, TX
06.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently during peak hours, optimizing workflow and guest satisfaction.
- Implemented training programs for new staff focused on menu offerings and service protocols, resulting in enhanced team performance and operational consistency.
- Engaged with kitchen staff to streamline food preparation processes and guarantee precise order fulfillment.
Server/Crew Chief
Dennys Resturant
Conroe, TX
05.2021 - 06.2025
- Provided exceptional customer service by effectively addressing guest inquiries and resolving issues.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Managed inventory of supplies to prevent shortages, maintaining consistent workflow.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Crew Chief
Dennys
Huntsville, TX
01.2018 - 05.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Served food and beverages promptly with focused attention to customer needs.
- Managed cash transactions efficiently, maintaining accuracy in billing and payments.
- Bussed and reset tables to keep dining room and work areas clean.
Server
IHOP
Huntsville, TX
04.2015 - 06.2017
- Facilitated memorable dining experiences through attentive and responsive customer service in a bustling restaurant atmosphere.
- Engaged with kitchen personnel to maintain efficiency and accuracy in order processing.
- Instructed new team members on detailed menu knowledge and established service protocols to enhance customer experience.
- Supervised daily cash register activities, focusing on accuracy and compliance with operational standards.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Fontana High School
Fontana, CA03-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Time Management
- Food safety
- Bilingual (English and Spanish)
Accomplishments
.
Certification
- Licensed food handlers - 2 years
- Licensed Phlebotomy Technician - Expected Completion 5/2026
- Certified CPR - Expected Completion 5/2026
Timeline
Server/Crew Chief
IHOP
06.2025 - Current
Server/Crew Chief
Dennys Resturant
05.2021 - 06.2025
Server/Crew Chief
Dennys
01.2018 - 05.2020
Server
IHOP
04.2015 - 06.2017
High School Diploma -
Fontana High School