NANCY MORRIS
Galena,MD
Summary
Results-driven leader with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
US Teams Services Manager
EXp Realty LLC
09.2020 - 04.2023
- Created Teams Division for over 5,500 teams in the US for eXp Realty.
- Resolved customer complaints/challenges in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers and cross departments to build rapport and trust.
- Met with customers through zoom/google meets to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks and consistency.
Realtor/Business Owner
EXP Realty
10.2018 - Current
- Leader of large team of agents in the state of Delaware selling residential real estate.
- Number 1 team in sales in 2016 in our Keller Williams Office.
- Managed over 700+ real estate transactions.
- Managed and trained many agents over the year for their highest productivity and potential.
- Licensed agent for over 17+ years in Delaware.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed our CRM systems with Firepoint, Boomtown, Mojo, Hubspot, Google Suites
Realtor/Business Owner/Productivity Coach
Keller Williams Realty
01.2005 - 10.2018
District Sales Manager
Joe Corbi's Pizza
09.2016 - 05.2005
Education
Life and Wealth Mastery-Fiji Tony Robbins
08.2019
Business Mastery-Tony Robbins
01.2019
Bachelor of Science - Business Management/Economics
Frostburg State University
Frostburg, MD05.1995
Skills
- Powerful negotiator
- Budgeting and finance
- Project Management
- Public speaking
- Team leadership
- Self-motivated
- Strong verbal communication
- Risk management processes and analysis
- Inspection reviews
- Code validation skills
- Pricing tool development
- Methodology implementation Interpersonal and written communication
- Team liaison
- Extremely organized
- Conflict resolution
Websites
Hobbies and Interests
- Gardening/Design
- Volunteer for Cancer Society/Driver
- Volunteer at local dog rescue
- Mother of Amazing women
Timeline
US Teams Services Manager
EXp Realty LLC
09.2020 - 04.2023
Realtor/Business Owner
EXP Realty
10.2018 - Current
District Sales Manager
Joe Corbi's Pizza
09.2016 - 05.2005
Realtor/Business Owner/Productivity Coach
Keller Williams Realty
01.2005 - 10.2018
Life and Wealth Mastery-Fiji Tony Robbins
Business Mastery-Tony Robbins
Bachelor of Science - Business Management/Economics
Frostburg State University
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