Nancy Ortiz
Hanie's City,Florida
Summary
Positive and detail-oriented Night Auditor / Customer services with seven years of experience in leading night shift operations, ensuring seamless guest experiences, and managing financial reports. Possesses a strong work ethic, excellent communication skills, and a commitment to exceed customer expectations.
Overview
8
8
years of professional experience
Work History
CUSTOMER SUPPORT REPRESENATIVE
GLOBAL PAYMENT
01.2024 - Current
- Receivers and response, via telephones, email, chat, or SMS to technical customers
- Customer services request inquires and problem-solving
- Maintain an accurate and completed record of all inquiries and problem handled
- Resolves basic or tier 1 Payment and account related request included card activations, payment, name, and address update for the card holders
- Standardized or scripted responses by utilizing basic user-friendly graphic
- Established documentation and processes or designated department for further investigation and resolution
- Base knowledge and familiarization of products, policies, and procedures.
FRONT OFFICE/NIGHT AUDITOR
HILTON GRAND VACATIONS
04.2021 - 01.2024
- Greeting and welcoming guest as they approach front desk
- Checking guest in and out of reservations
- Created reservations for guest walk
- Answering phones and guest complains
- Performing night auditing duties
- OJT Trainer with existing and new employees.
SECURITY
SECURITAS SECURITY SERVICES
12.2015 - 03.2021
- Operating and monitoring Closed Circuit Television System (CCTV)
- Greeted clients and guests in a professional and courteous manner to build and maintain guests’ relations
- Recorded data, such as property damage, theft, violations or unusual occurrences and provided reports to Risk Management
- Maintained records and completed daily reports of all security actions performed during shift.
Education
AA In Psychology -
SEMINOLE STATE COLLEGE
DIPLOMA -
DUNBAR HIGH SCHOOL
06.2011
Skills
- Attention to detail
- Politeness
- Receptive to training
- Ability to develop strong relations
- HAITIAN CREOLE: Fluent in Listening, Speaking, Reading and Writing
Timeline
CUSTOMER SUPPORT REPRESENATIVE
GLOBAL PAYMENT
01.2024 - Current
FRONT OFFICE/NIGHT AUDITOR
HILTON GRAND VACATIONS
04.2021 - 01.2024
SECURITY
SECURITAS SECURITY SERVICES
12.2015 - 03.2021
AA In Psychology -
SEMINOLE STATE COLLEGE
DIPLOMA -
DUNBAR HIGH SCHOOL
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