Nancy Owens
Tommy's Express Car Wash
Middletown,DE
2
years of professional experience
Customer service professional with experience supporting customers, resolving issues quickly, and coordinating smooth service across platforms and postal operations. Strong communication, adaptability, and problem-solving skills.
Work History
Customer Services
1 Year 9 Months- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
- Facilitated smooth migrations of customer services between platforms, minimizing impacts on end-users'' experiences.
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Provided customized customer services, tracking customer experience management fulfillment.
- Delivered excellent customer services, promptly addressing concerns and questions.
Waitress
1 Month- Greeted guests promptly and delivered attentive table service in fast-paced restaurant environment.
- Took accurate food and beverage orders, confirming special requests and dietary needs.
- Coordinated with kitchen staff to ensure timely meal delivery and order accuracy.
- Suggested menu items and upsold beverages, desserts, and featured entrées.
- Resolved guest concerns professionally, maintaining positive dining experiences and satisfaction.
- Processed payments accurately using point-of-sale system and balanced checks efficiently.
- Maintained clean, organized tables and dining areas throughout busy service periods.
Education
Associate of Applied Science
Skills
Customer services and information
Customer services
Pharmacy customer service
Texture services expertise
Timeline
Customer Services
Tommy's Express Car Wash
01.2025 - CurrentRead More
Waitress
Cheddar.s
12.2024 - 01.2025Read More
Delaware Technical Community College
Associate of Applied Science
Read More