NANCY PAKALAPATI
Bank of America
Fort mill,SC
16
years of professional experience
Detail-oriented Quality Assurance Professional with expertise in mobile and web application testing, focusing on functional, regression, and API validation. Experienced in Agile methodology and skilled in developing thorough test documentation and cross-browser testing. Utilizes tools like JIRA, qTest, and Postman to streamline testing processes and improve accuracy while promoting collaboration among development teams.
Work History
QA Analyst / UAT Coordinator
2 Years 9 Months- Managed development and support of digital payment features including wires, Bill Pay, and Zelle across mobile OLB and web mobile web platforms.
- Created mobile and web test scenarios, conducted testing across device models and OS versions, and validated expected behavior.
- Recorded defect details and monitored status, partnering with developers to resolve issues.
- Improved testing procedures to reduce false-positive defect reports by 10%.
- Led testing coverage across six major product releases, coordinating final validation to deliver on-time launches with zero critical issues identified.
- Evaluated go/no-go decisions and owned delivery of final sign-offs.
- Applied Microsoft Copilot to streamline UAT activities, including requirement validation test case development and clarification of ambiguous requirements.
- Used Postman to verify backend response behavior and isolate root cause between UI and service layer.
- Reviewed API response status codes, headers, and JSON body content for consistency and compliance.
- Managed and executed test cases in QTest to ensure end-to-end test coverage.
- Developed and ran basic SQL queries to validate data integrity, confirming correct database insertions, updates, and deletions.
- Performed cross-system reconciliation of UI data, API responses, and database records to verify consistency and accuracy across the application.
- Tools: ALM, JIRA, Perfecto, SharePoint, Splunk, Microsoft Copilot, qTest, Postman, MySQL
Sr. Software Engineer
4 Years 5 Months- Developed mobile wealth management platforms, including transfers and trading functionalities.
- Designed and executed comprehensive test plans and strategies for iOS and Android applications.
- Collaborated with cross-functional teams to track stories and bugs in Jira, and automated testing processes in PyCharm.
- Coordinated with offshore teams and contributed to sprint ceremonies.
- Led a team of 3 QA offshore team to complete project testing 10% ahead of deadlines.
- Utilized various tools including JIRA, qTest, and Bitbucket for project management and testing.
QA Lead
9 Years 11 Months- Led QA efforts for OASIS account-opening and CMS, ensuring alignment with project requirements.
- Conducted functional, regression, web, device OS, and cross-browser testing to validate product functionality and compatibility.
- Participated in Agile ceremonies and coordinated QA resources to enhance team collaboration and project delivery.
- Participated in Agile ceremonies and managed QA resources.
- Tools: JIRA, Bamboo, Bitbucket, ALM, Mercury Test Manager, Splunk, Fiddler
QA Lead
3 Years 2 Months- QA lead for multiple mobile app projects (trading, bill pay, portfolio management).
- Designed test plans and executed end-to-end, API, regression, and exploratory testing to ensure product quality.
- Reported QA metrics and coordinated production certification testing to validate release readiness.
- Reported QA metrics, led production certification testing.
- Tools: JIRA, ALM, Visual Studio, TFS, Android SDK, Selenium WebDriver, Protractor
QA Tester
4 Months- Executed usability and UAT testing on proprietary pharmaceutical, ensuring quality standards.
- Oversaw test cases, defect tracking, and QA documentation to maintain accuracy and compliance.
- Utilized tools including Quality Center, TIBCO, Informatica, and SAP for testing and quality assurance processes.
Education
Master of Science (M.S.) - Electrical Engineering
Skills
App testing
API Testing
User Acceptance Testing
Functional Testing
Regression Testing
Device testing
Device OS testing
Agile methodology
Test documentation creation
Continuous Integration
Agile methodology
Test Data Management
Domain: Digital Payments
Accomplishments
- Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
Timeline
QA Analyst / UAT Coordinator
Bank of America
01.2024 - CurrentRead More
Sr. Software Engineer
Ally Financial
07.2019 - 12.2023Read More
QA Lead
Charles Schwab & Co.
01.2014 - 12.2023Read More
QA Lead
Charles Schwab & Co.
11.2010 - 01.2014Read More
QA Tester
Merck & Co.
06.2010 - 10.2010Read More
Northwestern Polytechnic University
Master of Science (M.S.) from Electrical Engineering
Read More