Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
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Ravi Gnaneshwar

Ravi Gnaneshwar

Atlanta

Summary

As a Lead QA Analyst, I apply my 15+ years of experience and Certified Scrum Master credentials to deliver high-quality testing solutions for healthcare and banking applications. Orchestrated on different domains such as healthcare, retail, telecom, payroll, financial, and banking, using agile methodologies and tools such as Scrum, Kanban, Rally, and Jira. Experienced in Software Testing, Agile, Scrum, Functional Testing, Black Box/White Box, Scalability, Web Services, Smoke, Sanity, Regression & Mobile Testing. Public Trust clearance while working for Federal Gov Client at CDC. Stick to the project requirements and commit to deliver quality products. Ability to work both independently and in a team-oriented, collaborative environment. Excellent understanding of the SDLC, and Test Cases, Test Scenarios. Ability to solve complex challenges/problems and rapidly deliver innovative solutions. Proficient in Cross Browser testing, Integration, Regression testing, & UAT. Developed and Maintained Test Automation using Tricentis Tosca and Ranorex tool. Experienced in SQL and Backend Testing using SQL Server and Oracle. Involved in Automation of API Web Service using Postman. Experienced in GitHub/Bitbucket for Version Control for Project Management and Bug Tracking.

Overview

27
27
years of professional experience
1
1
Certification

Work History

UAT Business Readiness / QA Lead

US Bank
07.2024 - Current
  • Authored Agile Projects and attended Sprint Planning, Scrums, Sprint review meetings.
  • Supervised testing processes by implementing the best practices from leading consulting firms for Agile frameworks, DevOps integration, and test automation.
  • Oversaw Zephyr test tool to integrate with Jira and help teams plan, execute, and track software tests.
  • Managed Credit Card payment & Digital banking app in E2E / UAT for business readiness team.
  • Validated Unbilled Summary, Payments, Inquiry, Account Authorization pages in mainframe.
  • Initiated ServiceNow and validated login using OTP which was received at SMS and email.
  • Oversaw Spend Control & Wire Transfer process for primary users using Workday Financials.
  • Tested 'Cash management' module for Fidelity client using PeopleSoft.
  • Documented and tested Credit risk application of financial loss where a borrower defaults on a loan.
  • Oversaw performance management, skill development, and career planning to ensure employees have the necessary training and are prepared for future roles.
  • Responsible for understanding change, defining test strategy & traceability matrix.
  • Worked closely with stakeholders, IT, business to facilitate testing activities and address blockers.
  • Enhanced Cyara IVR testing to help businesses simulate customer interactions with their IVR systems to identify and fix issues before they impact customers.
  • Oversaw cloud transformation for migrating IT to the cloud, including data, & apps.
  • Initiated AWS to test functional test cross platform mobile devices utilizing Android for digital cards.
  • Collaborated with the Release Management team to ensure a seamless go-live process.
  • Addressed project issues that arise from within team on SCRUM calls.
  • Environment: Mainframe, API, Confluence, JIRA, Excel, Zephyr, Cyara, AI, Workday & AWS cloud

Lead QA Analyst

Florida Blue (BCBS)
05.2022 - 06.2024
  • Oversaw health benefits applications like Blue Care, Blue Options, & Truli in agile environment.
  • Worked extensively on implementation, upgrade, Conversion, Fit-gap analysis, and testing of SAP applications. Migrated legacy application with S/4 HANA.
  • Experience in test planning, data planning, test scheduling, and test evaluation.
  • Managed systematic internal and external audit processes to evaluate the effectiveness of the CAC/CDI platform in UAT.
  • Worked extensively on (IES) to manage and process applications for multiple social and health programs like Medicaid, SNAP, and TANF through a single system.
  • Oversaw CAC/CDI & worked on inpatient, outpatient, and professional billing features.
  • Used SNOMED CT, LOINC, FHIR and ICD-10 in healthcare to standardize clinical documentation.
  • Ensured adherence to HIPAA, PHI, and PII regulations in all testing activities.
  • Executed API requests with Postman to retrieve data from data source or to send HL7 messages.
  • Orchestrated section 508 to test various aspects of accessibility, such as keyboard accessibility.
  • Communicated UAT progress, risks, and issues to senior leadership through dashboards and reports.
  • Based on test results, identify and track issues, and work with the Dev team to deploy fixes.
  • Facilitated SIT, E2E, UAT and Production testing by working with Highmark on ID card validation.
  • Initiated and tested EPIC Cadence, RTE and Prelude features & validated against database.
  • Tested SMS using API / Postman for IVR, MWS, EMB, PCP, AEOB, MED01 projects.
  • Worked on adjudicating claims submitted by healthcare providers.
  • Crafted AI to clearly define the objectives and scope of testing effort.
  • Oversaw Dashboards to visualize and organize data in real-time. Generated reports in Power BI.
  • Initiated Workday for financial module to boost supply chain in healthcare in cloud-based system.
  • Executed cross-browser and cross-platform testing to ensure the compatibility of HealthNet app.
  • Implemented CI/CD pipelines and used Jenkins to attach Tosca automated scripts.
  • Professionally performed the responsibility as Mentor and Leader to motivate the team.
  • Expertise in EDI X12 transactions such as 834. 835, & 837.
  • Used Facets to automate billing, claims processing, and patient care.
  • Implemented Facets search functionality. Experienced in writing complex queries.
  • Opened defects and generated ALM data to provide tech teams with tailored exports.
  • Wrote test cases and performed test runs and opened defects using Rally for Agile projects.
  • Wrote complex queries in SQL Server and used them for database testing.
  • Environment: Postman, JSON, API, HP ALM, Rally, SQL Server, Salesforce, Workday, Splunk, SFDC, Dev OPS, Azure Data Lake, S/4 HANA, JUnit, .NET, Twilio, CI/CD, PowerBI, HL7, FHIR, EPIC

Senior QA Tester

NCR
08.2021 - 05.2022
  • Worked on Advanced store PIN pad POS application & focused on end-to-end testing, support, execution, and implementation for all new credit card features/functionality.
  • Oversaw the entire release process and is constantly working to improve it.
  • Uninstalled and installed the latest version for these stores DSW and Best Buy to perform SIT.
  • Oversaw app testing on Digital wallets online payment tool.
  • Authored Oracle Retail MFCS functionality to execute core merchandising activities.
  • Oversaw SAP Ariba / SAP IBP solution in a cloud-based supply chain planning solution that scales to accommodate business growth and integrates with other SAP and third-party systems.
  • Provided demos to clients in implementing SAP HCM for their business needs.
  • Initiated migration process using S4/Hana for credit card payment processing.
  • Facilitate sprint planning, daily scrum, refinement, retrospective and sprint review events.
  • Facilitate retrospective discussions and support continuous improvement efforts.
  • Integrated into PeopleSoft for Financial and Supply Chain applications.
  • Tested Credit Card and OTC payment application using Omni Channel Space.
  • Understanding of HTML & web page development. Familiarity with web browsers.
  • I collaborated on Catalyst payment app and tested a comprehensive array of payment services.
  • Analyze user feedback and bug reports to identify areas for improvement.
  • Experienced in writing complex queries using SQL Server and Oracle.
  • Environment: Postman, TFS, Dev OPS API, OTC, ETL, Azure, Oracle ERP, Oracle Cloud, Omni, SAAS, JIRA, AWS, TestRail, SQL Server, SAP, S/4 HANA, PeopleSoft, Kafka, Microsoft Dynamics 365.

Software Quality assurance Engineer

CDC.gov
04.2020 - 07.2021
  • Tested HL7 version 2.5.1, 2.5, 2.3, 2.3.1 & 2.3.z test messages for COVID-19 vaccine.
  • Performed security testing & cross browser UI testing for public websites.
  • Oversaw Epic Bridges as interface engine, allowing healthcare organizations to connect their Epic system with external applications (like labs, or billing) and other non-Epic systems to exchange critical patient data, and streamlined workflows through standards like HL7 and FHIR.
  • Executed API requests with Postman to retrieve data from data source or to send HL7 messages.
  • Used Wave & Google Lighthouse to test whether a website, application or other digital content complies with the Americans with Disabilities Act (ADA) regulations.
  • Performed testing on EPIC (Cadence, Prelude, Resolute) modules.
  • Worked on HIPAA (837I EDI, 837D EDI, 837P EDI) & Eligibility (270).
  • Initiated SNOMED CT, LOINC, and ICD-10 in healthcare to standardize clinical documentation.
  • Performed database testing using MS SQL. Logged defects thru TFS defect tracking tool.
  • Public Trust clearance while working for CDC-Federal Gov Client.
  • (Contractor)
  • Environment: AWS, HL7 v 2.x, HL7 3.x, Kibana, Kafka, MDM, CMS, Gits, Postman, SQL Server, Word, TFS, .Net, Visual Studio, API, JSON, CDA, FHIR, HEDIS, EPIC, Snowflake, Gatling, Mainframe, DB2.

Senior QA Analyst / Scrum Master

IST Management Services
01.2017 - 03.2020
  • Manage risk by raising / resolving impediments in a timely manner for Hospitality industry.
  • Provided professional solutions to law firms regarding mail management, package tracking and cloud-based applications. Assisted new team members to learn about the product.
  • Assist Developers and technical support staff in identifying and resolving defects.
  • Proficient in AWS to test functional test cross platform mobile devices utilizing Android.
  • Initiated qTest to help teams manage, track, and report on testing activities. Integrated qTest with other tools like Jira for seamless defect tracking and test case management.
  • Involved in Smoke, Unit, Regression, Integration, UAT and Production testing.
  • Scheduled Regression testing using Ranorex and Tosca.
  • Validated database testing using NoSQL MongoDB.
  • Environment: SQL Server, .NET, Excel, Ranorex, Tricentis / Tosca, Peoplesoft, Workday, VB, C#, Java, Bamboo, Tableau, Salesforce, DevOps, CI/CD, AWS Cloud, ETL, qTest, Mongo DB, Confluence and JIRA.

Senior Software Tester

CDC.gov
01.2016 - 10.2016
  • Created and tested HL7 test messages for various conditions and diseases.
  • Worked on Message Mapping Guides and Vocabulary, PHINMS, SNOMED, LOINC.
  • Tested Section 508 standards for accessibility, ensuring that individuals with disabilities.
  • Participated in peer reviews of Test Cases & participated in Release meetings in every sprint.
  • Used MS SQL to analyze NND data sent by states on the 103 notifiable diseases.
  • Logged defects thru TFS (Visual Studio) defect tracking tool.
  • (Contractor)
  • Environment: Excel, Word, TFS, SAMS, HL7, TestRail, EPIC, Notepad++, Hapi, Postman.

QA Team Lead

ADP
03.2008 - 01.2016
  • Lead Payroll app for calculating and disbursing employee wages, salaries, bonuses, and deductions.
  • In UAT implemented tracking employee work hours, calculating gross pay, & issuing paychecks.
  • Experienced in Workday HCM for onboarding, talent management, performance, training & dev.
  • Executed scripts for functional testing, end-to-end, regression & Production testing.
  • Implemented customized business processes, using Oracle ERP for Payroll and Banking app.
  • Initiated automation using Playwright on multiple browsers like IE, Firefox, Chrome.
  • Ensured communication between offshore (India & Brazil team) and US associates.
  • Environment: Mac Lion, Java, J2EE, Jenkins, Rally, Firebug, SAP, XML, CRM, UKG Kronos, Siebel, Kainos Smart Test Workday HCM, Peoplesoft, Salesforce, Oracle ERP, Oracle EBS, Cloud, TOAD.

Team Lead

AT&T
05.2006 - 02.2008
  • I was involved in Retail application (Point of Sale) and worked on multiple projects like Cingular Gift card, Apple I-phone, Pluto Project, & combined billing.
  • Environment: Java, J2EE, MS-Excel, UNIX, Retail tool, JIRA, TFS, MTM, SQL Server.

Lead QA Analyst/ Business Analyst

State of NY Medicaid
11.2004 - 04.2006
  • Worked on HIPAA (837I EDI, 837D EDI, 837P EDI) & Eligibility (270) claims.
  • Initiated EPIC (Cadence, Prelude, Resolute) modules. Tested Rx adjudication claims.
  • Oversaw (IES) & tested programs like Medicaid, SNAP, TANF applications.
  • Environment: ANSI X12 EDI, Oracle, DB2, MS-Excel, UNIX, EPIC, HL7, & Test Director.

QA Analyst

Citi Street
04.2002 - 10.2004
  • Experienced in validating different types of card payments such as Visa, MasterCard, AMEX.
  • Environment: Oracle, Siebel, OMNI Plus, Cognos, Kronos, SharePoint, Test Manager, & ClearQuest.

QA Tester

Centers for Medicare & Medicaid Services (CMS)
11.1998 - 03.2002
  • Experienced in testing EPIC (Cadence, Prelude, Resolute) modules.
  • Environment: Mainframe, COBOL, CICS, SQL, TSO, DB2, EPIC, Doors, QC, and Test Director.

Education

Master of Computer Applications -

Osmania University
Hyderabad, India
02.1996

Bachelor of Computer Applications - undefined

Osmania University
Hyderabad, India
02.1992

Skills

  • Regression testing
  • Cross-browser testing
  • Test case design
  • Mobile app testing
  • Quality metrics analysis
  • Test data management
  • Test strategy development
  • Software development lifecycle
  • Security testing
  • Document management
  • Quality processes
  • Continuous improvement

Certification

  • Certified Scrum Master, https://bcert.me/scuuajfmp
  • Generative AI for Product Managers

Timeline

UAT Business Readiness / QA Lead

US Bank
07.2024 - Current

Lead QA Analyst

Florida Blue (BCBS)
05.2022 - 06.2024

Senior QA Tester

NCR
08.2021 - 05.2022

Software Quality assurance Engineer

CDC.gov
04.2020 - 07.2021

Senior QA Analyst / Scrum Master

IST Management Services
01.2017 - 03.2020

Senior Software Tester

CDC.gov
01.2016 - 10.2016

QA Team Lead

ADP
03.2008 - 01.2016

Team Lead

AT&T
05.2006 - 02.2008

Lead QA Analyst/ Business Analyst

State of NY Medicaid
11.2004 - 04.2006

QA Analyst

Citi Street
04.2002 - 10.2004

QA Tester

Centers for Medicare & Medicaid Services (CMS)
11.1998 - 03.2002

Bachelor of Computer Applications - undefined

Osmania University

Master of Computer Applications -

Osmania University

Personal Information

  • Nationality: US Citizen
  • Visa Status: US Citizen