Summary
Overview
Work History
Education
Timeline
Generic

Nancy Pare'-Manning

Crystal Lake,IL

Summary

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

6
6
years of professional experience

Work History

Sales Associate

HomeGoods, Inc.
Algonquin, IL
08.2024 - Current
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and recovered displays.
  • Assisted customers with product selection.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered incoming telephone calls to provide store, products and services information.
  • Handled returns and exchanges according to company policies.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assisted in store merchandise flow to company standards.

A.S.M.-Merchandising-District Merch. Trainer

HomeGoods, Inc.
Algonquin, ILLINOIS
11.2022 - 08.2024
  • Drove sales and operational improvements that resulted in meeting store and company metrics and goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and business analysis to support strategic planning and informed decision-making.
  • Monitored and evaluated merchandise training for newly hired district managers and store new hires.
  • Managed merchandising standards and merchandising flow.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Documented all training activities, including attendance records, feedback forms, and employee reviews.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Merchandise Coordinator

HomeGoods, Inc.
Algonquin, ILLINOIS
11.2019 - 11.2022
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Developed and implemented strategic merchandising plans to maximize sales and profitability.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy regarding fashion, quality, brand, and price.
  • Helped customers locate desired items and assisted with carrying heavy loads at P.O.S. to encourage positive O.S.A.T. scores.
  • Trained new employees on customer service and quality assurance standards.
  • Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.

Assistant Operations Manager

HomeGoods, Inc.
Palatine, ILLINOIS
06.2019 - 10.2019
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
  • Ensured compliance with safety regulations and industry standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Assisted in the recruitment, training, and evaluation of personnel.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw the development of budgets for projects as well as overall departmental spending.
  • Performed routine inspections of equipment, supplies, and inventory as needed.

Education

Associate of Arts - Criminal Justice

William Rainey Harper College
Palatine, IL
05-1983

Timeline

Sales Associate

HomeGoods, Inc.
08.2024 - Current

A.S.M.-Merchandising-District Merch. Trainer

HomeGoods, Inc.
11.2022 - 08.2024

Merchandise Coordinator

HomeGoods, Inc.
11.2019 - 11.2022

Assistant Operations Manager

HomeGoods, Inc.
06.2019 - 10.2019

Associate of Arts - Criminal Justice

William Rainey Harper College

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Nancy Pare'-Manning