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Nancy Perry
Operations and Strategy Leader
Suwanee,GA
Summary
Strategic Senior Manager with expertise in operational strategy and cross-functional alignment. Enhances client experience and delivers quality outcomes through efficient logistics coordination. Manages complex initiatives, drives accountability, and fosters innovation in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Senior Manager, Business Strategy & Operations
Verizon
Alpharetta, Georgia
01.2022 - 08.2025
- Developed and implemented governance frameworks and tracking systems that enhanced accuracy and accountability, supporting disciplined execution across concurrent initiatives
- Partnered with executives and cross-functional stakeholders to manage communications and competing priorities, ensuring effective handling of sensitive information with discretion and professionalism
- Led complex, high-volume scheduling and operational execution for senior leadership, ensuring seamless alignment of priorities in fast-paced, high-stakes environments
- Anticipated and resolved scheduling conflicts and operational challenges to ensure continuity and organization across multiple workstreams, fostering a consistently smooth experience
Global Associate Director, Operations & Workforce Planning
Verizon
Alpharetta, Georgia
01.2014 - 01.2021
- Partnered with senior leadership to drive accountability and alignment across complex, multi-stakeholder initiatives
- Led operational execution across global teams, aligning scheduling and staffing with cross-functional partners to achieve high-quality outcomes in fast-paced environments
- Directed planning and execution of executive-level forums and meetings, ensuring logistics and materials were delivered with precision and professionalism
Owner / Managing Partner
Tapas 177 - Spanish Mediterranean Restaurant
Rochester, New York
10.1996 - 12.2014
- Founded and established business, overseeing startup, operations, and client experience to build a strong, sustainable brand
- Delivered personalized client experience, cultivating loyal clientele through exceptional service and attention to detail
- Managed reservations, special requests, and daily operations with concierge-level approach, coordinating staff and vendors to ensure seamless, elevated experience
Education
Bachelor's Degree - International Business
Rochester Institute of Technology
Rochester, NY04-2027
Associate of Science - Business Administration
Monroe Community College
Rochester06-1992
Skills
- Strategic planning
- Project management
- Business process optimization
- Operational strategy
- Market analysis
- CRM systems
- Microsoft Office Suite
- Cross-functional coordination
- Detail management
- Client service
- Client support
- Relationship management
- Confidential communication
Client Experience Expertise
- Establish governance frameworks and drive operational excellence and adoption, ensuring structure, consistency, and disciplined execution across complex, high-stakes environments.
- Serve as a trusted advisor to C-level executives, providing guidance, managing priorities, and supporting decision-making with professionalism and discretion.
- Guide individuals through complex, multi-step processes with clarity, organization, and reassurance.
- Maintain the highest level of discretion and confidentiality in all interactions.
Accomplishments
2024 Strategic Partnership Channel Leader of the Year
Timeline
Senior Manager, Business Strategy & Operations
Verizon
01.2022 - 08.2025
Global Associate Director, Operations & Workforce Planning
Verizon
01.2014 - 01.2021
Owner / Managing Partner
Tapas 177 - Spanish Mediterranean Restaurant
10.1996 - 12.2014
Bachelor's Degree - International Business
Rochester Institute of Technology
Associate of Science - Business Administration
Monroe Community College