NANCY POLANCO
Perris
Summary
I am a highly motivated, enthusiastic and result-driven individual with 8+ years of experience in administrative support. I possess excellent communication skills as well the ability to form strong working relationships both team members and clients in order to achieve set goals while creating a pleasant and healthy work environment. I am looking for an administrative position within the school district that will allow me to use my extensive experience to fulfill and exceed the roles of my position while allowing me to continue to learn and grow as a professional and individual.
Overview
25
25
years of professional experience
Work History
Clerical Substitute
Perris Union High School District
Perris, CA
04.2026 - Current
- Supported administrative staff with document preparation and filing systems.
- Collaborated effectively with other departments when necessary, resolving issues quickly while maintaining excellent working relationships.
- Provided reliable support for staff members by performing various administrative tasks during their absence.
- Fostered a welcoming atmosphere for visitors by greeting them professionally upon arrival and directing them to appropriate personnel promptly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments
Purchasing Assistant
Lennar
Corona, CA
05.2023 - 07.2025
- Assist in the contracts department. Heavy data entry into JDE computer system to meet deadlines, filing, reviewing job files, auditing compliance documents, coordinating with other departments with project managers and management. Maintained complete documentation and records of all purchasing activities.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
Administrative Assistant
Procraft Door & Glass
Murrieta, CA
06.2021 - 05.2023
- Accounts payable, accounts receivable, assist the payroll department, answer telephones, customer service, filing, data entry, prelim completion, military base entry permit processing, maintain project files, use Quickbooks and Outlook on a daily basis. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Collaborated on special projects as assigned by leadership. Maintained inventory of office supplies.
- Managed daily office operations, ensuring efficient workflow and adherence to deadlines.
Administrative Assistant
Haxton Masonry
Yuma, AZ
01.2020 - 03.2021
- Customer service, answered phones, screen calls, filing, assisted foremen with admin tasks, printed plans, booked hotel rooms, requested and maintained files for all certificates of insurance, provided necessary paperwork and information to General Contractors, provided safety information to all work crews, ordered office supplies, used Outlook on a daily basis. Conducted data entry and maintained databases, ensuring accuracy of information records. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service/Data Entry Clerk
Block Graphics
Romoland, CA
04.2018 - 11.2019
- Entered and maintained accurate records in database systems for client accounts. Processed high volumes of data entries with attention to detail and efficiency. Conducted regular quality checks to ensure data integrity and compliance with company standards. Organized, sorted, and checked input data against original documents. Obtained customer information including name, address, billing type, product numbers, and specifications of items purchased and entered all the information into JDE system, provided order proofs by email to customers and completed any changes or modifications requested by the customer, provided customers with total pricing, shipping dates and informed them of order updates including any anticipated delays, inspected the product to ensure it was free of errors and ready to ship, completed necessary paperwork to obtain product release and shipment of items from the warehouse, maintained files, answered telephones, assisted other departments with clerical duties as needed, generated and submitted reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
Receptionist/Data Entry Clerk
Block Graphics
Romoland, CA
10.2004 - 01.2017
- Coordinated multi-line phone system, handling incoming calls and directing inquiries to appropriate personnel.
- Developed strong customer service skills by addressing client concerns and providing information on services offered.
- Cultivated positive relationships with clients and vendors, contributing to enhanced satisfaction and loyalty.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Special Education Paraprofessional
Benito Juarez Elementary
Anaheim, CA
08.2001 - 05.2004
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by facilitating positive interactions among students.
- Adapted instructional materials to accommodate varying student abilities and learning styles.
- Collaborated with educators to monitor student progress and adjust strategies accordingly.
- Provided one-on-one support to enhance student engagement and participation in activities.
- Developed and maintained strong relationships with students, fostering a supportive learning environment.
- Participated in training sessions to stay current on best practices in special education methodologies.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Supported teacher in development of individual learning strategies.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Alerted instructor to student behavior or issues requiring intervention.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
Education
High School Diploma -
Valley Adult School
Wildomar, CA02-2026
Child Development Certification - Early Childhood Care And Education
Valley Adult School
Wildomar, CA06-2026
Skills
- Ability to work well under pressure, Ability to maintain strict confidentiality, Excellent communication Adaptability and flexibility
- Strong organizational and follow-through skills, Pleasant and encouraging, Excellent customer service, Front office operations, Task prioritization, Telephone and email etiquette Professional demeanor
- Effectively handles concerns, Report and document preparation, Strong knowledge of Microsoft
- Bilingual (Spanish)
- Payroll processing, AP/AR, Strong team player, Ten key service, Attention to detail
- Self-motivated, Ability to multi-task, Zoom platform, JDE,
- Quickbooks, Microsoft, Microsoft teams, google drive
- Workday, ServiceNow/Self-Service Portal, Buildpro, Adobe Acrobat, Excel
- Data entry
- Customer service
- Administrative support
- Customer relations
- Computer proficiency
Languages
Spanish
Native or Bilingual
Timeline
Clerical Substitute
Perris Union High School District
04.2026 - Current
Purchasing Assistant
Lennar
05.2023 - 07.2025
Administrative Assistant
Procraft Door & Glass
06.2021 - 05.2023
Administrative Assistant
Haxton Masonry
01.2020 - 03.2021
Customer Service/Data Entry Clerk
Block Graphics
04.2018 - 11.2019
Receptionist/Data Entry Clerk
Block Graphics
10.2004 - 01.2017
Special Education Paraprofessional
Benito Juarez Elementary
08.2001 - 05.2004
High School Diploma -
Valley Adult School
Child Development Certification - Early Childhood Care And Education
Valley Adult School