Nancy Powelson
Medicine Park,OK
Summary
Experienced Utility Clerk with excellent customer service and payment processing skills. Knowledgeable of utilities operations with special talent enhancing customer support and resolving concerns. Works positively with customers on monthly billing issues, service problems and delinquent accounts.
Overview
15
15
years of professional experience
Work History
Cafeteria Cook
Elgin Middle School
10.2022 - Current
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Prepared and served over 300 nutritious meals each day.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Utility Billing Specialist
City Of Medford OR
05.2008 - 06.2022
- Identified, researched and resolved billing variances to maintain system accuracy.
- Contacted clients with past due accounts to formulate payment plans and discuss options.
- Responded to customer concerns and questions on daily basis. In person, via telephone or email. This included - processing payments, setup and or discontinue service, setup payment plans for delinquent accounts, setup autopay and answer questions regarding Sewer, Storm Drain, Street, Parks & Public Safety fees.
- Balance cash, checks and credit card transactions each day to insure all balances to computer generated report for the day. Any discrepancy corrected immediately.
- Performed targeted collections on past due accounts aged over 30 days.
- Applied more than 500 payments per week.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Developed rapport with clients to cultivate loyalty and satisfaction.
- Used data entry skills to accurately document and input.
Education
High School Diploma -
Lakeview Senior High School
Lakeview, ORBusiness - Business
Oregon College of Business
Medford, ORSkills
- All Payment Transactions
- Till Counting
- Data Imports
- Inbound and Outbound Calls
- Customer Service
- Data Entry
- Microsoft Office
- Maintain Records
- Account Posting
- Purchasing
- Collections
Timeline
Cafeteria Cook
Elgin Middle School
10.2022 - Current
Utility Billing Specialist
City Of Medford OR
05.2008 - 06.2022
High School Diploma -
Lakeview Senior High School
Business - Business
Oregon College of Business
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